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"From Turnover to Tenure: Mastering Advisor Retention in Auto Dealerships" w/ Rick Ulin Education Team Lead/ Lead Instructor NCM Kansas City
Manage episode 439339307 series 3513804
Dynatron Software द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Dynatron Software या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this episode Rick Ulin tackle the pressing issue of advisor turnover in the automotive industry. Pinpointing the root causes, including insufficient training and a lack of clear onboarding processes. The duo stressed the need for a systematic approach to improve advisor retention and proficiency. Key strategies discussed include:
- Developing Comprehensive Onboarding: Service managers should create a detailed 2-week agenda to gradually introduce new advisors to client-facing roles.
- Aligning Goals and Compensation: General managers need to review and synchronize job descriptions, pay plans, and performance goals.
- Enhanced Training: Dealerships should implement focused training on effective menu presentation, walk-around processes, and closing techniques.
Rick also highlighted the importance of maintaining discipline within roles, addressing high-output advisor retention, and adapting to market and cultural changes. They emphasized the need for a well-documented, structured process to ensure advisors are well-equipped and motivated to succeed.
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