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Adapting to Evolving Customer Expectations: Insights for New Advisors and Managers w Victor Navarro Lead Training and Education Coach for Sell Smart
Manage episode 406235483 series 3513804
Dynatron Software द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Dynatron Software या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Victor discusses the evolution of customer expectations and the challenges faced by new advisors in adapting to technology and understanding the importance of customer service.
They emphasized the need for dedicated training roles for managers and making
personal connections with customers. They also discussed the role of general
managers in understanding store operations and providing support to their
teams. The conversation touched on the similarities between the sales and
service sides of their business, the importance of understanding customer
needs, and the evolution of customer communication. They concluded by
discussing the importance of training and acknowledging areas for improvement,
the value of person-to-person relationships, and the potential use of kiosks in
the service drive.
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