))
Managing Difficult Guests: Is the Customer Always Right in Holiday Lets?
Manage episode 448764986 series 3485464
Jane Mack द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Jane Mack या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this episode Jane brings up the topic of - 'Is the customer always right?'
We live in a culture of customers complaining to get refunds, and no one wants to have confrontation with their guests.
Jane shares her 10+ years experience of dealing with thousands of guests and how to handle a difficult situation, included dealing with negative reviews.
Listen in as Jane shares 3 real-life stories of where the customer was not right and the outcomes.
Plus, learn the real reason that guests complain.
Connect with Jane here:
If you enjoyed this episode, please leave a review. Thanks!
59 एपिसोडस
साझा करें
