Team Engagement for Better Compliance

VHMA Manager to Manager

As practice managers, we know how crucial it is to get our teams on board with compliance goals, ensuring we offer the best patient care possible. Our vendors often provide education and training year after year, and while the content is informative and valuable, many practices still struggle to see real progress. What’s missing?

Today’s guest, Lindsay Shelton Webb, believes the key to unlocking that forward movement lies in team engagement. As a practice manager herself, Lindsay is passionate about the professional growth of her staff and finds great fulfillment in helping them succeed during challenging times.

In this episode, Lindsay shares how she took a fresh approach to compliance training, using a creative Olympics-themed program to tackle the pain points her team was experiencing. By making the process fun and competitive, she saw increased participation, communication, and enthusiasm from her staff, all while staying focused on the ultimate goal: better patient care.

We’ll explore the importance of understanding the “why” behind compliance goals and how making the training engaging can shift the culture within your practice. Lindsay will explain how tracking progress and celebrating small wins can lead to big changes in the long run, and she’ll offer insights on how to handle team members who may be resistant to even the most engaging methods.

Show Notes:

[2:15] - This year, Lindsay did themed compliance education around the Olympics. She started by finding the pain points that staff members were experiencing.

[4:22] - If we don’t offer what the patients need, we are doing them a disservice. It’s not about “selling” medication or prevention.

[5:54] - Lindsay describes how compliance training became extremely engaging and positively competitive among team members.

[8:11] - You can track the forward movement and the impact of compliance.

[10:28] - Even with the most engaging and fun techniques, there may be some team members that won’t be interested.

[13:31] - It’s important for team members and clients to understand the “why” behind the “what.”

[16:34] - The Olympics theme was a huge success. Lindsay shares some of her other ideas for themes that she plans to use in the future.

[19:41] - A point system forces team members to communicate.

[23:07] - It is exciting to learn that team members are excited for the next themed event.

Thank you for listening. Remember you are not in this alone. Visit our website for more resources.

Links and Resources:

• VHMA Web Page

• VHMA Coronavirus Resources

• VHMA Facebook

• VHMA Twitter

• VHMA on Linkedin