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Why Customer Service Matters: Greg Rich CEO of Vivantio Reflects on 20 Years of Innovation in Customer Service
Manage episode 405757591 series 2947012
String Cast Media द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री String Cast Media या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Greg Rich is the CEO of Vivantio a leading provider of service management software, empowering businesses to streamline operations and deliver exceptional customer experiences.
In this episode, you will learn about Greg's unique journey from a family-run retirement community to leading a global enterprise. Discover how his early experiences shaped his perspective on customer service and the pivotal moment that inspired his passion for blending service excellence with advanced technology, including the integration of AI in his industry. Greg's shares his insights on the impact of human connections in technology and how his two decade long commitment to Vivantio is revolutionising the landscape of customer-centric solutions.
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