Vivek Joshi with Entytle

The Industrial Talk Podcast with Scott MacKenzie

Industrial Talk is chatting with Vivek Joshi, CEO at Entytle, Inc. about “The right processes and technology to support Autonomous Aftermarket”.

Vivek Yoshi and Scott MacKenzie discussed the emerging trend of autonomous aftermarket in industrial manufacturing, emphasizing its potential to revolutionize the industry. They highlighted the importance of embracing this technology to remain competitive, while Scott and Speaker 3 discussed the potential of leveraging technology for growth and the potential challenges and concerns, such as workforce disruption and cybersecurity risks. Later, Scott and Speaker 3 discussed the potential of AI and automation to streamline manufacturing processes, reduce manual labor, and increase accuracy, and emphasized the importance of leveraging these technologies to address workforce challenges and transform field service operations.

Action Items

• [ ] Check out upcoming webcasts on future proofing manufacturing with Hexagon.
• [ ] Manufacturers interested in featuring their industrial podcast on the Industrial Talk platform should reach out to Scott.
• [ ] Interested parties can learn more about Entytle's offerings by visiting importanttitle.com or connecting with Vivek Joshi on LinkedIn.

Outline

Autonomous aftermarket with industry expert Vivek Yoshi.

• Scott MacKenzie welcomes Vivek Yossi to discuss aftermarket industry.
• Industrial talk podcast features other podcasts for amplification.
• Vivek Yoshi is an engineer turned entrepreneur with 30 years of experience in manufacturing companies.
• He founded a software company 10 years ago and has since been involved in various industrial ventures.

Aftermarket parts and services for equipment manufacturers.

• Aftermarket refers to post-sale activities, including parts, service, and consumables, for equipment makers like Baker Hughes and General Electric.
• Equipment makers lose track of customers and revenue potential as machines last for decades, leading to aftermarket opportunities.
• Vivek explains how the company's value proposition helps manufacturers identify assets in the field and determine their value.
• Vivek describes how the company aggregates data from various systems, applies algorithms, and provides insights to help manufacturers understand their customers and improve their business.

Leveraging technology to improve manufacturing aftermarket penetration and profit growth.

• Vivek presents a business case for manufacturers to proactively reach out to their customer base, citing potential for revenue growth and high profit margins.
• Vivek discusses the importance of technology in simplifying the process of convincing prospects to adopt aftermarket revenue streams.
• The speaker discussed the importance of automating and making intelligent aftermarket processes to ease the workload of manufacturers, who are facing a crisis due to an aging workforce and lack of new talent entering the industry.
• The speaker emphasized the potential of using technology to automate simple tasks, such as reminders, automatic offers, and text support, to help manufacturers continue to thrive and grow.

Automating mundane work tasks for manufacturers using AI and machine learning.

• Vivek explains how automation can streamline manual processes in manufacturing, freeing up human time for more complex tasks.
• Automation can parse emails, extract information, and automatically send requests to purchasing, reducing manual labor and increasing efficiency.
• Vivek: Automation can help manufacturers save time and money by automating mundane tasks and improving accuracy.
• Vivek: Customers should not have to worry about anything, as everything is automated at the manufacturer's end.

Leveraging AI for field service management.

• Vivek discusses using AI to automate customer service, predictive recommendations, and quality control.
• Scott MacKenzie and Speaker 3 discuss the importance of simplicity in digital transformation and IoT, with a focus on user experience and ease of use.
• They highlight the role of AI technology in unlocking new opportunities and making field service more efficient, with examples of chatbots and GPS-enabled phones.

The importance of innovation and trust in the manufacturing industry.

• Vivek highlights challenges in implementing Gen AI, including inertia in manufacturing and lack of trust in service providers.
• Scott MacKenzie agrees that innovation is necessary but notes concerns about trusting the right people to help on the journey.
• Scott MacKenzie seeks trusted individuals to help with resilient business.
• Contact information for industrial talk podcast is available.

If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation. Finally, get your exclusive free access to the Industrial Academy and a series on “Marketing Process Course” for Greater Success in 2024. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy!

VIVEK JOSHI'S CONTACT INFORMATION:

Personal LinkedIn: https://www.linkedin.com/in/vivekjoshi63/ Company LinkedIn: https://www.linkedin.com/company/entytle/ Company Website: https://entytle.com/

PODCAST VIDEO:

https://youtu.be/daresSFEoa0

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