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Now to Next with Nick Nanton Feat. Joey Coleman
Manage episode 279006561 series 2832848
Nick Nanton द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Nick Nanton या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Joey Coleman is the founder and “Chief Experience Composer” of Design Symphony, a customer experience branding firm, a renowned speaker, and the author of the best-selling book “Never Lose A Customer Again.” Joey has over 20 years of experience and a lot of hands-on knowledge due to an insane career path —his words. On today’s Now to Next episode, Joey shares his insights on his “First 100 Days® Methodology” in regards to keeping customers, the 8 phases of the customer experience, the eclectic career path that led to where he is today...and even some tips on the best time of day to use a four-wheeler to tow your brother (who is, of course, attached to a hang glider). This is one you won’t want to miss.
Timestamps:
- 2:22: Joey discusses his background
- 8:52: Creativity In Business
- 13:23: Joey's "Creativity In Business" course
- 19:30: Customer acquisition vs. customer retention
- 22:39: Joey's method, "The First 100 Days"
- 25:33: Why all business exchanges are, at their core, "Human to Human"
- 30:27: Customer experience vs. customer service
- 33:20: 8 Phases of the Customer Experience
- 33:45: Phase 1 - Assess
- 45:37: Phase 2 - Admit
- 46:50: Phase 3 - Affirm
- 50:51: Phase 4 - Activate
- 53:24: Phase 5 - Acclimate
- 54:40: Phase 6 - Accomplish
- 55:29: Phase 7 - Adopt
- 55:40: Phase 8 - Advocate
Resources:
Connect With Nick Nanton:
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