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193. Customer Service Excellence - Think NeuroService
Manage episode 428451015 series 3310389
Laura Thomson-Staveley & Debbie Green, Laura Thomson-Staveley, and Debbie Green द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Laura Thomson-Staveley & Debbie Green, Laura Thomson-Staveley, and Debbie Green या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In our latest 3-part miniseries we take a look at customer service and the role it is playing in enabling organisations to thrive now and into the future. As more service experiences are becoming automated or augmented with eg AI-enabled chatbots, the human is fast becoming the premium service differentiator. So how can we maximise every moment when providing a service experience with a customer, client, patient, passenger, student or internal stakeholder?
This first episode takes a fresh look at the decades-old thinking around customer service. We explore what the growing world of neuroscience can show us makes the difference when one human interacts with another in a service scenario. We’ve coined the phrase ‘neuroservice’ and shares top tips to bring this to life for tangible results. From the link between touch and value-perception, to the role imagination plays in creating intrigue and commitment.. let’s be inventive in our approach to service experiences. Now is the time to maximise our human edge in ourselves and our customer-facing teams.
Curious for more?
अध्यायों
1. 193. Customer Service Excellence - Think NeuroService (00:00:00)
2. Customer Service Excellence and Mindfulness (00:00:03)
3. Influencing Mood and Customer Interactions (00:10:44)
4. Breathing Techniques for Customer Service (00:21:29)
207 एपिसोडस
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