Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote

RIMScast

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.

Justin Smulison interviews Jay Kiew, one of the keynotes for the RIMS Canada Conference 2024; the first of several Canada Conference keynotes who will appear on RIMScast. Justin and Jay discuss what is a change navigation strategist, how a risk or insurance professional could benefit from the perspective of a change navigation strategist, and what a licensed Insights psychometric practitioner does.

Listen in for a contemporary bonus definition of innovation.

Key Takeaways:

[:01] About RIMS and RIMScast.

[:21] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. I will be joined by change navigation strategist, Jay Kiew, who will be one of the keynotes for the RIMS Canada Conference 2024.

[:44] First, let’s talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. On July 23rd and 24th, our good friend, Elise Farnham returns to teach Claims Management. August 15th kicks off the three-part series, Leveraging Data and Analytics for Continuous Risk Management.

[1:08] Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops.

[1:16] Let’s talk about prep courses for the RIMS-CRMP. RIMS will co-host the next two-day RIMS-CRMP Exam Prep session on July 18th and 19th with Parima. RIMS will host its own RIMS-CRMP Exam Prep on July 30th and 31st and on August 7th and 8th, a RIMS-CRMP Exam Prep along with Utah Valley University.

[1:38] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certification Page of RIMS.org and in this episode’s show notes.

[1:53] Registration is open for the 48th Annual Florida RIMS Educational Conference. It will be held from July 30th through August 3rd, 2024 in Naples, Florida. The link is in this episode’s show notes. All RIMS Regional Conferences information can be found on the events page of RIMS.org.

[2:14] Registration opened for the RIMS Canada Conference 2024, which will be held on October 6th through 9th in Vancouver. Visit RIMSCanadaConference.ca to register!

[2:27] Our guest today is Change Navigation Strategist, Jay Kiew. He is one of the keynotes appearing at the RIMS Canada Conference on October 7th. Read his bio on the RIMS Canada Conference registration page or visit JayKiew.com.

[2:46] Jay has over 13 years of experience with Deloitte, TELUS, and ADP, leading mission-critical strategic transformations with over two billion dollars worth of impact. We will discuss those experiences and the roles risk professionals played, hear from this Vancouver native on his risk philosophies, and get a sense of the energy he will bring to the RIMS Canada Conference 2024.

[3:20] Jay Kiew, welcome to RIMScast!

[3:58] Jay Kiew has a podcast, Mavericks and Machetes, about navigating and hacking through the thick of change. Mavericks blaze trails in their organization. Organizations also can be mavericks. The podcast digs into exploring how people impact and drive behavioral change. Justin offers a joke about the title.

[5:27] Jay saw a Toastmasters booth at his college welcome day. He joined before he knew what it was, a weekly event where he could test the art and science of public speaking. That translates well to his full-time job today. Toastmasters got him going, in terms of his fear of speaking in public. It was scary but he decided to lean into it.

[7:13] At that time, Toastmasters didn’t accept members under age 18. Jay had just turned 18 when he joined. He participated in leadership offices. While he developed his skills as a speaker he contributed to the chapter. At 19, he became the world’s youngest Distinguished Toastmaster. When that became an article on Wikipedia, other young people copied him.

[8:53] Justin tells of his experience doing standup comedy for about 18 months, helping him remove his prior fear of public speaking.

[11:41] Jay grew up with parents who were hosts and DJs in Singapore. That entertainment background helps Jay in his career. His father had passed before Jay started college but his mother was very supportive of Jay joining Toastmasters.

[14:29] Jay graduated college with a political science degree and a minor in business. He joined the payroll company ADP and helped companies move internationally, combining HR, legal, and tax matters in one role. He was facilitating the process but he knew he wasn’t at the table making any of the decisions. He wanted to be involved.

[15:45] Asking himself how a company decides to move internationally, he found out about management consulting. He went back to school for an MBA. He joined Deloitte in their organizational transformation practice for a few years. Then he shifted to a digital healthcare company where he worked in strategy and transformation.

[16:38] Jay describes a change navigation strategist as a blend of strategy and change management. It starts with creating a vision of where the organization could go, planning how to bring people on the journey, and changing people’s behaviors to go with the vision. It includes buy-in, alignment, and moving with purpose and mission.

[17:11] The job title is vague enough that a lot of Jay’s family and friends have no idea what he does but specific enough that he can ask a CEO or CXO about what problem they are trying to solve and then focus on that problem using an applied behavioral science lens. This brings Jay into touch with healthcare, insurance, and financial services.

[18:08] It’s RIMS plug time! Webinars! Servpro will make its RIMS Webinars debut on August 8th with Hurricane Preparedness in 2024: Innovations and Strategies to Protect Your Organization. On August 27th, Riskonnect returns to discuss How To Successfully Deploy AI in Risk Management. More webinars will be announced soon. Register at RIMS.org/Webinars.

[18:41] Webinar registration is complimentary for RIMS members!

[18:46] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston, Massachusetts. The agenda will be announced soon, as will a call for submissions for the ERM Award of Distinction. I’ll have that link up soon on an upcoming episode.

[19:04] Review your organization’s ERM program, and if you feel it was successful and you have the numbers and the data to back it up, compile that information and get ready to submit your ERM program for the ERM Award of Distinction.

[19:18] The Spencer Educational Foundation’s goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, through a collaboration with risk management and insurance educators across the United States and Canada. The call for general grant applications is open now through July 30th.

[19:40] General grant awardees are typically notified at the end of October. The link for the application criteria is in this episode’s show notes.

[19:50] On September 12th, 2024 we look forward to seeing you at the Spencer Funding Their Future Gala at the Cipriani 42nd Street in New York City.

[20:00] Our recent guest from Episode 293, Lilian Vanvieldt-Gray, will be the honoree. Lilian is the Executive Vice President and Chief Diversity, Equity, and Inclusion Officer at Alliant Insurance Services. She will be honored for her valuable contributions to supporting the future of risk management and insurance.

[20:23] That was a great episode, so after you finish this one, go back and listen to Episode 293!

[20:29] Let’s return to my interview with RIMS Canada Conference 2024 Keynote Jay Kiew.

[20:59] Jay believes risk professionals are not averse to change. They are the ones driving the most change across their organizations as their markets shift. They are the most concerned with how organizations and team members adapt. If their roles change, they will feel resistance.

[21:34] Jay sees the intersection between risk and change management to be in how risk professionals think through behavioral nudges, gamification, dashboards, and leaderboards.

[21:59] When Jay keynotes on October 7th, it will be his first time at the RIMS Canada Conference.

[22:18] Justin notes that RIMS Canada is big on innovation. Jay defines innovation as a spectrum. It can change how a product or service is delivered. The financial services industry changing to digital and adding new products is an example. That’s organizational innovation.

[22:43] Individual innovation is adaptive by applying new technologies that help individuals to be more productive, such as by automating some of their work.

[23:23] Jay comments on Generative AI and its effect on financial services/insurance, healthcare, architecture/engineering/construction, and filmmaking/videography. Those four industries are being the most disrupted. Jay shares some instances of AI innovation.

[25:46] Jay speaks of slop AI, where it’s obvious no human wrote it. He asks, how do we differentiate instead of being derivative?

[26:55] Matrix talk!

[27:55] What is a licensed Insights Psychometric Practitioner? Jay can read people.

[28:19] Jay’s tips for learning to read people, even remotely: People are not just in one mode. In this podcast, there are moments of Justin joking and Justin being thoughtful. Observe and ask where his head is, and what concerns him the most. Is he analytical at this moment or having fun? Where do you meet his energy levels? To match him, fall into the same energy level.

[31:37] It’s important to see people where they are and then shift with them into a different state. Empathy is the starting point. Use intentional observation.

[34:06] Jay’s words about RIMS Canada attendance: “Hey! Sign up if you haven’t registered yet. I think it’s going to be so much fun! It’s hosted in my hometown! How much better could it be? Right downtown, waterfront Vancouver. One of the best places in the world! Not only do we promise a good time, but you’ll also have peaceful walks with nature.”

[34:32] Go to JayKiew.com for more about him and his fantastic work and his podcast, Mavericks and Machetes. Justin thanks Jay and looks forward to seeing him at the RIMS Canada Conference 2024.

[35:10] Special thanks again to Jay Kiew for joining us here on RIMScast! This officially kicks off my pre-conference coverage of the RIMS Canada Conference 2024. The conference kicks off on Sunday night, October 6th, 2024 and Jay will be one of the first keynotes, delivering his address on October 7th. Check out Mavericks and Machetes at JayKiew.com.

[33:33] Be sure to register for the RIMS Canada Conference 2024 at RIMSCanadaConference.ca. Interviews with more RIMS Canada Conference 2024 speakers are on the way.

[35:43] It’s Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It’s different from the RIMS Events App. Everyone loves the RIMS App!

[36:18] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let’s collaborate! Contact [e-mail] for more information.

[37:02] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email [e-mail] for more information.

[37:19] Risk Knowledge is the RIMS searchable content library that provides relevant information for today’s risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more.

[37:35] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at [e-mail].

[37:56] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!

Mentioned in this Episode:

RIMS Canada Conference 2024 — Oct. 6‒9 | Registration is open!

RISKWORLD 2025 will be in Chicago! May 4‒7

RIMS DEI Council

Spencer Educational Foundation — Grants Page — Apply Through July 30.

RIMS-Certified Risk Management Professional (RIMS-CRMP)

RIMS-CRMP Virtual Workshops — Next Workshop with PARIMA July 18‒19, 2024!

RIMS Strategic & Enterprise Risk Center

NEW FOR MEMBERS! RIMS Mobile App

Florida RIMS Annual Conference — July 30‒Aug. 3, 2024!

Spencer Educational Foundation — Funding Their Future Gala 2024

JayKiew.com

RIMS Webinars:

Hurricane Preparedness in 2024: Innovations and Strategies | Sponsored by ServPro | Aug. 8, 2024

How to Successfully Deploy AI in Risk Management | Sponsored by Riskonnect | Aug. 27, 2024 RIMS.org/Webinars

Upcoming Virtual Workshops:

Claims Management — July 23‒24

Leveraging Data and Analytics for Continuous Risk Management (Part I) 2024 — Aug 15

See the full calendar of RIMS Virtual Workshops

RIMS-CRMP Prep Workshops

Related RIMScast Episodes:

“On Risk Appetite and Tolerance”

“Live Again from RISKWORLD 2024!”

“RIMS 2024 Rising Star Chelsea Andrusiak”

“Water and Women in Risk with Sarah Mikolich”

“Risk and Leadership with Lt. Gen. (ret) Roméo Dallaire”

“The Future of AI and Work with Sinead Bovell”

“Crisis-Ready with RIMS Canada Plenary Melissa Agnes”

“Mental Health Awareness Month 2023”

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RIMS Publications, Content, and Links:

RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community!

RIMS Virtual Workshops

On-Demand Webinars

RIMS-Certified Risk Management Professional (RIMS-CRMP)

RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit!

RIMS Events, Education, and Services:

RIMS Risk Maturity Model®

RIMS Events App Apple | Google Play

Sponsor RIMScast: Contact [e-mail] or [e-mail] for more information.

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About our guest:

Jay Kiew, Change Navigation Strategist

Tweetables (Edited For Social Media Use):

As the students are clamoring to join their clubs, the one that stuck out was Toastmasters. What is that? Little did I know, I stumbled upon this weekly recurrence where I could test the art and science of speaking in public, which translates well to my work of today. — Jay Kiew

Change navigation is a combination of strategy and change management. It starts with casting a vision of where the organization could go, planning how to bring people on the journey, and changing people’s behaviors to match the vision.— Jay Kiew

It’s important to see people where they are and then shift with them into a different state. Empathy is the starting point. Use intentional observation. — Jay Kiew

Ask where is this person’s head right now. Are they more thoughtful, are they quick? Are they trying to get to the point quicker or are they totally talking about something else? Where is their mind? — Jay Kiew