Panel Discussion - Best Practices for Recruiting and Sustaining Successful EACs

Resources For Integrated Care

In this podcast, Brittany Jackson, a Senior Consultant at The Lewin Group, facilitates a panel discussion with Kara Curtis, the Lead Director of Business Development and Director for D-SNP/MMP Markets at Aetna, a CVS Company, Margaret Caroccia, the Senior Director of Medicare Special Needs Plans at UPMC Health Plan, Insurance Services Division, and Lisa Duchesne (Doo-shane), the Product Director of Medicare-Medicaid Plan at Neighborhood Health Plan of Rhode Island (NHPRI). During this discussion, panelists offer strategies regarding best practices for recruiting and sustaining successful enrollee advisory committees. These podcasts, excerpted from a 2023 webinar, explores strategies for D-SNPs and Medicare-Medicaid Plans (MMPs) to recruit and retain enrollee advisory committees. The event speakers discuss approaches for addressing logistical and cultural barriers to ongoing member engagement and strategies for supporting effective member participation through training and creating an environment that encourages members to offer and spread insights. Speakers also discuss the impact EACs have within health plans and how EACs generate ideas for organizational implementation. For more information about this webinar, click here: https://www.resourcesforintegratedcare.com/2023_ric_webinar_recruiting_and_sustaining_successful_enrollee_advisory_committees_eacs/.