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Reading Between the Clicks - User Actions Speak Louder Than Survey Responses
Manage episode 390326814 series 3448436
Asif Rehmani द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Asif Rehmani या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Do you enjoy filling out surveys? Most of you will say no.
Yet we still expect our employees to fill out surveys to provide us feedback or input on something "we" care about.
Why would they do that? What's in it for them?
Surveys don't usually get filled out until an employee gets super frustrated and starts ranting about their issues on a survey.
There's a better way to truly understand our knowledge workers to be able to properly support them.
That's the topic of this episode - using user behavioral analytics to empathize, understand and provide solutions for our employees.
Result: better retention of employees and a happier workforce.
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