Ep 317: Strategic and operational priorities in last mile delivery

Postal Hub podcast

Kardinal's Head of Business, Michael Anderson, discusses key findings from Kardinal's recent research into last mile strategy and last mile operations:

• Understanding postal and delivery companies' priorities in the last mile
• The importance of service quality in parcel delivery
• Environment and sustainability as a high level strategic priority
• Profitability
• Getting fleet and depot design right and routes optimised
• Pricing and rate negotiation
• Price and quality of service
• Organising last mile operations
• Getting the employee and subcontractor mix right
• Managing resources in the face of fluctuating parcel volumes
• Residential and out-of-home delivery
• Forecasting environmental impact of delivery fleets
• Fleet conversion to low-carbon alternatives
• Electric vehicle range
• Volumetric challenges of different vehicles
• Key challenges for the next decade in the last mile, including sustainability, service levels, and resource management
• Reducing driver churn
• Solutions to overcome some of these issues
• Making data usable in planning and forecasting