288 - How CERM is making chat and scheduling easier using AI! LIVE at LabelExpo 5 of 5

People of Packaging Podcast

About the Guest(s):

Steffen Haaga is a professional with extensive experience in the MIS (Management Information Systems) sector, specifically within the packaging industry. He currently holds a significant position at Cerm, a Belgium-based company known for its advanced MIS solutions tailored for labels, flexible packaging, and folding carton markets. Steffen's expertise lies in optimizing production processes, integrating systems, and leveraging technological advancements such as AI to improve efficiency.

Esteban Garcia serves as the Business Development Manager for Cerm, covering North America and South America. With four years at Cerm, Esteban brings a unique perspective, having formerly been a user of the software. This dual experience allows him to understand the practical challenges and opportunities within the industry. Esteban focuses on helping clients navigate efficiency problems, improve profitability, and implement MIS solutions from Cerm effectively.

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Episode Summary:

Welcome to another fascinating episode of the People of Packaging Podcast! Hosted by Adam Peek, this session brings you live insights from Label Expo, with special guests Steffen Haaga and Esteban Garcia from Cerm. The conversation explores the innovative strides being made in the packaging industry's management systems, highlighting Cerm's role in transforming efficiency and productivity.

During this lively discussion, Adam, Steffen, and Esteban delve into the cutting-edge MIS solutions offered by Cerm. Key topics include the introduction of AI-driven tools like automated scheduling and the Lumi chatbot, which promise to revolutionize how businesses handle production planning and customer support. They also discuss how Cerm's robust system scales with companies, aiding them in maintaining profitability despite challenges like labor shortages. The conversation is peppered with insights into the necessity of advanced data integration and the growing importance of business intelligence tools in today's market.

Key Takeaways:

* AI-driven Solutions: Cerm has launched innovative AI tools such as an automated scheduling assistant and the Lumi chatbot to improve workflow efficiency and user support.

* Scalability of MIS: Cerm offers robust MIS solutions that cater to growing companies, ensuring they can scale without compromising on efficiency or profitability.

* Integration and Partners: The importance of integrating with numerous industry partners like Esko, Hybrid, and ABG to streamline operations and reduce manual touchpoints.

* Change Management: Implementing a new MIS system is challenging but feasible with proper planning and management, leading to significant long-term benefits.

* Global Reach: Cerm’s capabilities extend across multiple languages, facilitating international operations and training.

Notable Quotes:

* Steffen Haaga: "We're really happy to have him on board, for sure."

* Esteban Garcia: "Not only am I happy to be with Cerm, I was once a Cerm user, which makes it easier for me to be able to explain to my friends in the industry."

* Steffen Haaga: "We launched two products here, one was our automated scheduling…another, our chatbot, Lumi…"

* Esteban Garcia: "Once you do it, it's gonna be mind-blowing."

* Steffen Haaga: "It's heavy work, but it's worth it."

Resources:

* Cerm website

* LinkedIn: Esteban Garcia

* LinkedIn: Steffen Haaga

Tune in to the full episode for more insightful discussions on the latest in packaging industry technology and how it’s revolutionizing efficiency and profitability. Don't miss out on the valuable information, and stay connected for upcoming episodes of the People of Packaging Podcast!

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