#98- Milestones to $5M: Separating Dispatch and CSR Roles in Your Home Service Business

Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast

John Wilson द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री John Wilson या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

4M ago 19:55

MP3•एपिसोड होम

In this episode, John and Jack talk about when and how to separate Dispatch and Call Center Representative roles for your home service business. It's a pretty pivotal moment for home service businesses that seems to happen around two and a half to three million of revenue, where these two fundamental positions become two different positions. They discuss what qualities to look for when hiring people for these roles. John also provides his perspective, describing CSRs as "bucket fillers" and dispatchers as the "organizers of the bucket."
Episode Hosts:

John Wilson: @WilsonCompanies
Jack Carr: @thehvacjack

Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

अध्यायों

1. The Significance of Outbound Marketing (00:00:00)

2. Door Hanger Advertising Effectiveness (00:02:00)

3. Splitting CSR from Dispatch (00:02:58)

4. Workflow of a CSR (00:04:53)

5. Moving Away from Time Slots (00:07:20)

6. Roles of a Dispatcher (00:09:14)

7. Essential Traits to Look for When Hiring (00:15:54)

148 एपिसोडस

#Entrepreneur #Business #Marketing #John Wilson #Home Service Business #Plumbing #Business Growth #HVAC #Electric