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Turning Adversity into Advancements, with MetCredit President & CEO Brian Summerfelt
Manage episode 321558037 series 2965899
MetCredit द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री MetCredit या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
It's been an incredibly tough two years.
At MetCredit, we've always been a people business. In recent years, with competitors outsourcing their call centres overseas, we've taken pride in having real people working from our offices. So the work-from-home orders of COVID-19 threatened our very existence. Many of our contracts with banks, telcos and other large clients prohibited doing exactly what needed to be done to continue our work.
It required a marathon of IT work and policy changes, but we succeeded, will always be a little different as a result. We're now able to hire a wider variety of team members, and can do our hiring, training and compliance work in entirely new ways.
In this eye-opening episode, MetCredit President & CEO Brian Summerfelt talks candidly about how we've rebuilt our business Canada-wide to meet these and other major challenges—and came out better for it.
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