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OneSPARKS: How Experience Communications as a Service can improve your Strategy
Manage episode 308443051 series 2978621
Onecom Group द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Onecom Group या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In today’s episode, we’ll be discussing the Unified Communications and Contact Centre market and the benefits of implementing a XCaaS strategy.
We review Experience Comms as a Service (XCaaS) and how a centralised UC and Contact Centre strategy can lead to big improvements in customer experience.
Our first guest is Oli Caudwell, Strategic Acquisitions Manager at Onecom. Oli has immense experience within the telecoms industry, assisting UK businesses with their operational efficiencies and improved CX through digital transformation. Oli supports Onecom's customers to ensure they can collaborate and communicate seamlessly through Cloud UC, Contact Centre and Connectivity.
James Vernon is Senior Enterprise Executive at 8x8, one of the largest providers of Voice over IP products and are leading the transformation in the 'UCaaS & CCaaS' Cloud Communication industry. James has been working in the industry for nearly 25 years and is an experienced professional in Cloud Communication services.
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