8: How to reduce overwhelm in any situation

Merchant Method

I share my best tips to minimize you and your staff feeling overwhelmed in any situation. We are called on to elevate customer service and create a differentiated experience while also balancing the revenue that's ringing at the register with what we've budgeted for payroll. When this gets out of alignment, we can get overwhelmed and that in turn affects the customer experience. This is the fourth episode of four on the theme of retail management communication; it was preceded by episodes on the dangers of asking employees for favors, differences of opinion, and the dangers of thinking out loud.