Episode 98.6: What's “Normal” in a Medical Practice

Medical Money Matters with Jill Arena

Welcome to episode 98.6, where we explore an idea that runs deeper than just managing patient care or handling office logistics. We’re going to talk about what it means to be “normal” in a medical practice. Now, most of us are familiar with the concept of 98.6°F as the “normal” temperature for a healthy human body. It’s become a standard—something we rely on to tell us that things are functioning the way they should be. But when it comes to running a medical practice, what does “normal” look like? Is there even such a thing?

Just like our bodies, a medical practice has its own baseline—its own “normal” temperature, so to speak. It’s the state where things are steady, functional, and predictable. That doesn’t mean everything is perfect, but the systems and people in place keep things running smoothly. For a practice, this might mean staff working efficiently, patients coming in and out on schedule, systems operating as expected, and the day’s flow moving along without too many surprises. But just like in our bodies, even a small disruption—something as simple as a glitch in the scheduling system or a team member calling out sick—can throw off the balance.
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