Mark Eacott, Ennismore

Hospitality Design: What I've Learned

Growing up in Kent in southeast London, Mark Eacott was always a curious kid—inspired by his artist grandfather, who taught him how to sketch and draw, and his dad, who was a builder with a strong do-it-yourself skillset. Those influences, coupled with Eacott’s creative mind, fostered his passion for design. He majored in architecture at the University of Bath, where he studied abroad as part of the Erasmus exchange program at TU Delft, a specialized architecture school in Holland. That was a life-changing experience for Eacott, ultimately leading to an internship at OMA in Rotterdam where he worked alongside Rem Koolhaas. (Eacott went on to earn his master’s degree from the Royal College of Art in London.)

His career took off from there, and he added a list of hospitality giants to his résumé including Soho House, Yoo, HBA, and SBE, before landing at Ennismore (the latter two companies were both acquired by Accor), where he’s been the global vice president of design since 2019. Eacott’s philosophy is centered around service and experience. He’s unafraid to retool brands that need a facelift or to call upon nostalgia for reboots of industry gamechangers, like the refresh of the Delano in Miami. Now based in Dubai, Eacott shares lessons learned along his impressive journey and how a successful brand is rooted in emotion.

Thank you for listening! For more of our great interviews, find us at hospitalitydesign.com.