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6. Active Listening for Conflict Resolution - A Talk With Peter Novak (Strictly Speaking Group)
Manage episode 390403762 series 3403468
Desiree Timmermans द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Desiree Timmermans या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Listen, and learn about Active Listening for Conflict Resolution in this talk with our guest Peter Novak, CEO and Founder of Strictly Speaking Group: better communicators build better companies.
In this Help To Grow Talk Episode, Peter Novak talks about how you can you use the technique of active listening for conflict resolution.
Links
- Company: Strictly Speaking Group
- LinkedIn: Peter Novak
- Book: Crucial Conversations: Tools For Talking When Stakes Are High (Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory)
- Book: Difficult Conversations: How To Discuss What Matters Most (Douglas Stone, Bruce Patton, Sheila Heen)
- Book: Think Again: The Power of Knowing What You Don't Know (Adam Grant)
- Support the Show: Hey There! Become a supporter, and help us create great Help To Grow Talk content for listeners everywhere who want to communicate better and change their way of living, working, interacting with others, and helping make the world a better place:
Contact Help To Grow Talk
- Follow on LinkedIn: Desiree Timmermans
- Follow on LinkedIn: Help To Grow Talk
- Email us: podcast@helptogrowtalk.com
Thanks for Listening & Tune in Next Time!
अध्यायों
1. Intro (00:00:00)
2. What is Active Listening? (00:01:18)
3. Link between Resolving Conflict and Active Listening (00:02:33)
4. Understanding What a Person Wants and Needs: Know the Difference between Postions and Interests (00:06:14)
5. A Framework for Active Listening for Conflict Resolution: E.A.R.S. - Empathy, Active Listening, Reflecting, Summarizing (00:11:44)
6. Example of an IT Client: Learning Active Listening for Conflict Resolution (00:19:04)
7. Recommended Resources (00:26:05)
8. Active Listening is a Skill That Can Improve All Aspects of Your Personal and Professional Life (00:30:01)
9. Outro (00:31:40)
7 एपिसोडस
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