Chris Wilkinson: First Retail Group managing director on the rise in online shopping outlets charging for returns

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2M ago 2:43

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Experts believe a changing retail market and the evolution of influencers have forced online companies to make some changes.

British e-retailer ASOS has confirmed it plans to charge shoppers to return items unless they keep £40 of their order.

Meanwhile, Boohoo recently introduced a freight charge into New Zealand, Nike has stopped shipping here altogether and other brands have reduced their availability for Kiwi customers.

Chris Wilkinson from First Retail Group says consumers need to accept that this is the way of the future.

"Abuse is certainly causing most of these retailers in the UK big challenges."

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