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The role of culture in customer service
Manage episode 307541134 series 2803545
This podcast is intended for protection industry professionals only द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री This podcast is intended for protection industry professionals only या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
As Guardian scoops one of the highest accolades for service for the 3rd year in a row, COO, Duncan Mosely, shares his views on what it takes to keep customers happy.
In this podcast, Duncan and John discuss Guardian’s recent 5* award at the Financial Adviser Service Awards. It’s something the challenger has achieved every year since launch, so what’s happening behind the scenes at Guardian to provide this consistently good level of service?
They chat about the crucial role of culture in driving the right outcomes and how to hold onto that as a business grows. Duncan also shares his thoughts on where technology sits in the mix, both now and in the future; why listening is so important; and what he’s looking at right now to reduce adviser effort.
Guardian Financial Services Limited is an appointed representative of Scottish Friendly Assurance Society Limited. All products are provided by Scottish Friendly, an insurer with over 150 years’ experience in providing financial products and services.
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