How Investing in Employee Happiness Multiplies Your Law Firm's Value with Joey Coleman, Founder at Design Symphony

Grow Law Firm

Join Sasha Berson as he speaks with Joey Coleman, Founder at Design Symphony

👉Sasha and Joey explore:

— The correlation between employee happiness and a law firm's financial success for improved bottom-line results.

— Why law firms should prioritize creating a remarkable employee experience.

— The onboarding and training processes for new employees and how they need improvement if the firm lacks structured onboarding processes.

— The importance of client and employee experience and their interconnection.

— The need for law firms to adopt a human-centered approach to human resources.

👉Main takeaways from the episode:

— The annual attorney turnover rate in law firms in the United States is 18.4%, resulting in substantial financial losses due to the cost of replacing employees and lost productivity.

— Law firms should shift their focus from being merely competitive to becoming employers of choice by investing in employee happiness and well-being.

— Many law firms lack a structured onboarding process, leading to a less-than-ideal experience for new employees. Implementing a well-designed onboarding program can enhance employee engagement and retention.

📰About Joey Coleman:

Joey Coleman is a renowned expert in customer experience design and the Chief Experience Composer at Design Symphony, a customer experience branding firm. With almost twenty years of experience, Joey has helped numerous organizations retain their best customers and employees, transforming them into enthusiastic advocates. As an award-winning speaker, Joey has delivered captivating keynotes and workshops at national and international conferences, competing against top authors, business leaders, and internet celebrities. He is the author of the highly acclaimed book, "Never Lose a Customer Again," which reached the #2 spot on the Wall Street Journal bestseller list. Joey's diverse background includes working in the White House, defending "alleged" criminals and traveling to over 51 countries. He is passionate about assisting businesses in creating remarkable experiences for their customers and employees.

📞Connect with Joey Coleman:

• Website: https://joeycoleman.com/

• LinkedIn: https://www.linkedin.com/in/joeycoleman1/

• Facebook: https://www.facebook.com/joey.coleman.18/

• Twitter: https://twitter.com/thejoeycoleman

📞Connect with Sasha Berson:

• LinkedIn: https://www.linkedin.com/company/grow-law-firm/

• Instagram: https://www.instagram.com/grow_lawfirm/

• YouTube: https://www.youtube.com/@growlawfirm

• Facebook: https://www.facebook.com/growlawfirm

• Email: [e-mail]

• Phone: [phone]

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