044: Juliana Casale, Head of Brand & Community @ Wonderment talks GOOD customer experience

eCommerce Uncovered

In today’s episode, Matt Lady and Juliana Casale (Head of Brand & Community at Wonderment and DTC Newsletter Contributor), discuss GOOD customer experience and everything that is involved in the process. They go over what good customer experience looks like, the difference between customer experience and customer support, how sending gifts to your customers can increase repeat customers and how she stays calm dealing with the stress that comes with providing quality service. They also dive into how to deal with customer experience when expanding SKUs, the importance of having a good front-end explanation of your product, how to make your customers actually use your products, why it’s crucial to have a good post purchase sequence and how it can add thousands.

CONNECT WITH MATT

🌐 Website: https://mattladydigital.com/

🐦 Twitter: https://twitter.com/mattlady

📸 Instagram: https://www.instagram.com/mrmattlady/

🖇️ LinkedIn: https://www.linkedin.com/in/mattlady/

🎵 TikTok: https://www.tiktok.com/@mrmattlady

CONNECT WITH JULIANA CASALE

🌐 Website: https://www.wonderment.com/

🐦Twitter: https://twitter.com/attackofthetext

🖇️ LinkedIn: https://www.linkedin.com/in/julianacasale/

🎥 Youtube: https://www.youtube.com/@TheSmartMarketer

💜 Leave a review on Apple Podcasts

https://podcasts.apple.com/us/podcast...

🟢 Leave a rating on Spotify

https://open.spotify.com/show/2WcfSKI…

👑Check out our other podcast Brand Builders

Watch or listen to it here!

💜 Apple: https://podcasts.apple.com/us/podcast/brand-builders/id1645148049

🟢 Spotify: https://open.spotify.com/show/2WcfSKIKlxbbzKjj71ftzd?si=1b3c1bdf6db54383

📹 Youtube: https://www.youtube.com/watch?v=TSRyZKlg-H4&list=PL0nuPpEjLmztfGK-QM0Ugjl_CT32zvooA

Thanks for watching!