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036: Zoe Kahn, Shopify Customer Support Expert
Manage episode 346687685 series 3345284
Matt Lady द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Matt Lady या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In this episode of Ecommerce Uncovered, Matt Lady and Zoe Kahn dive into the biggest misconceptions about customer service and customer experience, how to improve each by listening to pain points like return process & brand voice and how to handle returns in general. They also touch on the importance of automation & organization including the most overlooked things to automate, analytics to pay attention to plus how to use them to improve. At the end, Zoe talks about changes in the customer service industry over the years from Phone calls to Instagram DMs, importance of internal communication and how to prepare your customer service team for Black Friday.
👑 Huge thanks to our sponsor SheerID.
Go to www.sheerid.com/shopify to start your free trial TODAY!
CONNECT WITH MATT
🌐 Website: https://mattladydigital.com/
🐦 Twitter: https://twitter.com/mattlady
📸 Instagram: https://www.instagram.com/mrmattlady/
🖇️ LinkedIn: https://www.linkedin.com/in/mattlady/
🎵 TikTok: https://www.tiktok.com/@mrmattlady
CONNECT WITH ZOE KAHN
🌐 Website: https://agavezoe.com/
🐦Twitter: https://twitter.com/_zoekahn_
📸 YouTube: https://www.youtube.com/channel/UCTuJhZSmJJG797BXDwpovAA
🎵 Tiktok: https://vm.tiktok.com/Tic.toc.zo
🖇️ LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/
🎥 Twitch: https://www.twitch.tv/agavezoe
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