Stephen Loynd - TrendzOwl - AI And Innovation In The USA

CX Files

Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

5M ago 43:00

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Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Virginia, close to Washington DC.

Stephen has just published a new book this week. It's called "The Widening Turn: America & the Accelerating Sweep of Innovation."

The book explores how new technologies, such as AI, are redefining work, culture, and our entire society. It also includes many observations on CX and how companies need to entirely reshape their relationship with customers.

Stephen talked to Mark about the new book and his belief that we are entering into a new industrial revolution.

https://www.linkedin.com/in/stephenloynd/

https://www.trendzowl.com/

https://www.amazon.com/Widening-Turn-America-Accelerating-Innovation-ebook/dp/B0D673PRSW/

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