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Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Manage episode 410713752 series 3561395
Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US.
LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions.
This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today.
https://www.linkedin.com/in/nirali-amin/
State of Customer Conversations 2024: https://www.liveperson.com/customer-conversations-report
Digital Transformation: https://www.liveperson.com/solutions/digital-transformation/
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