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Katie Stabler
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Keith Gait द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Keith Gait या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
In our latest episode of The Big Interview, we caught up with Katie Stabler.
She chats to us about ‘Journey Mapping’ – why we should be doing more of it, its reality vs the perception, and what makes a good CX programme, including how it should be part of a bigger strategy, and not siloed.
She also talks about where companies get CX wrong, especially in terms of commitment (or failure to do so), and how it has to be widespread throughout the organisation.
Plus, she gives us her views on the state of the VOC market and her take on the future, including how she doesn’t necessarily agree with ‘survey fatigue’.
On a personal note, she tells us about the key people who made the biggest impact on her career, and her incredible experience on Masterchef!
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