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Jamie Thorpe
Manage episode 318675627 series 2977146
Keith Gait द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Keith Gait या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Jamie tells how the pandemic has amplified CX across many industries, and awareness across brands of the importance of CX. We discuss CX as a profession, the advent of the CXO, the attention at boardroom level, and the importance for the industry of backing this up, with more focus on the “so what”, much more provable ROI, and hard metrics.
We hear about Experience as everything, and elevating away from just surveys, and we discuss the CX tech platform eco system and the rapid progression we have seen in recent years and the vast benefits this brings and what the future holds.
We hear about his early days in the research industry and his progress through the industry, his big influences and key learnings, the value of people, empathy and inclusivity, rap music and his allotment!
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