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Carolyn Blunt
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Manage episode 301562135 series 2977146
Keith Gait द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Keith Gait या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Carolyn talks us through how she launched her business at the age of 27, defying everyone who told her she was too young, before selling that to Ember in 2016. We hear about Carolyn’s reflections on her entrepreneurial journey over her 20 year career, the ups and downs, the learning experience, the big influences on her career, and discusses the important of ethics in CX.
We learn a lot about the Apprenticeship levy funding and the myths around apprenticeships, the reticence amongst contact centres to use the levy funding available and apprenticeships, and how contact centre staff can benefit from qualifications and structured long term development and the multitude of choices and options available.
And we hear about Carolyn’s love for her 2 horses and her passion for riding since she was a girl.
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