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Alistair Niederer
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Manage episode 308369093 series 2977146
Keith Gait द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Keith Gait या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Alistair talks us through the new proposition of CX as a Service, what this involves and how it works, the benefits and outcomes it brings.
We hear about the levels of growth and consolidation in the CXM market, the labour challenges, and the need for balance between self serve and automation and what this means for customers, and what the next normals are going to be
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