170: Leading Gen Z's

Customer Service Revolution

In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching ranks and came back to his alma mater, John Carroll University, as the Vice President of Athletic sand National Engagement. He is the author the book Coaching and Teaching Generation Z: Honor the Relationships. He is now sharing his experiences in leadership, high performance organizations, and working with young people to help others connect, command, and lead more effectively.

Here are just a few takeaways:

• How Brian’s father, Bill Polian, a Pro-Football Hall of Famer and Super Bowl champion, influenced his vision for the future
• What is it about coaching and leadership that is so enjoyable?
• How Generation Z forced Brian re-think what he was doing in his job.
• In his book, he refers to the term “Relationship Guy”. What does that mean?
• What Brian believes is the most important role of a leader is.

Resources mentioned:

Brian's website

Coaching and Teaching Generation Z - Honor the Relationships

thedijuliusgroup.com/the-customer-service-revolution-podcast

thedijuliusgroup.com/project/cx-executive-academy

thedijuliusgroup.com/project/exea

thedijuliusgroup.com/blog

Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale

www.thedijuliusgroup.com

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