Make Your Strategy Visible and Effective – Here’s How

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In this episode of Culture Change RX, host Sue Tetzlaff speaks with Jason Douglas, founding partner at Frontier Strategy Partners, about his extensive experience in rural healthcare. They discuss the importance of culture in healthcare organizations, the implementation of lean management practices, and the development of a True North strategy that focuses on people, process, and planning. Jason shares insights on how to engage staff, improve patient experiences, and the critical role of financial stewardship in rural healthcare. The conversation highlights the interconnectedness of culture, patient care, and financial health in creating successful healthcare organizations.

• Rural healthcare is a passion that can stem from personal experiences.
• Lean management in healthcare focuses on improving patient experiences and staff efficiency.
• Creating a culture of engagement is essential for healthcare success.
• Visual management tools like the True North Room keep strategies active and visible.
• Culture significantly impacts physician recruitment and retention.
• Financial stewardship is crucial for the sustainability of rural healthcare organizations.
• Engaging staff in decision-making leads to better outcomes.
• Communication must be deliberate and two-way in healthcare settings.
• Healthcare organizations should leverage their financial assets for better performance.
• A strong organizational culture enhances patient care and operational success.

Ways to learn more and connect with Jason Douglas and/or Frontier Strategy Partners:

• Frontier Strategy Partners - Website and Facebook Page and Blog (with articles pertaining to topics referenced in this podcast episode . . . and more!)
• Connect with Jason on LinkedIn