How ServiceNow Meets Top Priorities of Customers and Non-Tech Execs

Cloud Wars Live with Bob Evans

Bob Evans द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Bob Evans या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

10M ago 18:43

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The Big Themes

Customer priorities: Josyula identifies top priorities for ServiceNow customers, including business transformation driven by technology, a focus on GenAI and AI more broadly, and vendor consolidation (choosing a few strategic platforms and going all in). With customer priorities in mind, ServiceNow is on a journey to becoming the AI platform for end-to-end transformation, developing GenAI products and services to improve both the employee and customer experience.
Understanding non-tech executive priorities: Having a relationship CIOs and CTOs can be helpful because they often play a part in driving business transformation that's driven by technology. It's helpful for non-tech execs to see the benefits of ServiceNow within their own functions. Partners also contribute to fostering conversations about successful outcomes, serving as great reference points demonstrating value.
What to expect at Knowledge24: Attendees can expect to hear more about how ServiceNow is rapidly innovating in AI and GenAI in its platform and across several solutions areas as well as how ServiceNow is focusing on customer value with its ecosystem.

The Big Quote: "We are on this journey of being the AI platform for end-to-end digital transformation. And what this means is we started with our roots in it, we had IT service management and operations management. But quickly, our customers, in many cases, pulled us deeper into it, as we looked at helping them deliver on asset management, security, and risk."

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