Where Are the Productivity Gains From Tech Investments?

CIO Mind, The Gartner CIO Podcast

Episode highlights:

• Defining productivity (1:35)
• Why organizations struggle to drive productivity gains (4:21)
• How to address lack of digital preparation and maturity (8:45)
• How customized technology can increase productivity (12:45)
• How AI and the augmented worker will contribute to future productivity (15:25)
• Myth-busting 4 common beliefs about productivity (19:03)
• What falls under CIOs’ leadership versus other CxOs (22:02)
• The partnerships CIOs should pursue to boost productivity (24:36)
• How workers spend productivity gains (26:09)

AI and digitalization are revolutionizing work, yet the anticipated boost in efficiency and cost reduction remains elusive for many. Moreover, less than 14% of organizations can support new ways of working offered by emerging technologies. This means that even in the age of AI, productivity rates continue to stagnate across industries. Gartner VP analyst Tori Paulman joins host, Gabriela Vogel, to discuss this challenge’s causes and myths as well as the recent trend of employee-built technologies that may offer a solution.

About the Guest

Tori Paulman is a Gartner vice president analyst who advises clients on the leadership of digital employee experience and digital workplace strategies, the workplace experience application market, employee experience journey mapping, and strategies for successful hybrid teams. They focus on helping executives and their teams with the leadership, talent and cultural shifts needed to succeed today and in the future of work. Tori co-leads Gartner's cross functional team researching the future of work for executive leaders. In addition, Tori leads the biannual digital worker survey. Now in its sixth iteration, this survey is Gartner's signature view on workers’ experiences and sentiment on technology used for work.