))
Which Came First - The Chicken Or The Egg: Client Edition
Manage episode 440576368 series 3505337
Lindsay Lowe & Jen Booth, Lindsay Lowe, and Jen Booth द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Lindsay Lowe & Jen Booth, Lindsay Lowe, and Jen Booth या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
What if the secret to your salon's success isn't more clients, but a better process? This episode explores the critical question of whether it's the clients or the service process that should come first. We start by unpacking the common misconception that more clients are the ultimate solution for salon growth. Instead, we highlight how improving client retention and enhancing the guest experience can dramatically boost your business. With only 25% of new guests typically sticking around, refining your approach to keep them coming back can transform your performance.
Next, we share actionable steps to create an inviting sales environment that naturally encourages clients to make purchases. From the importance of a consistent and warm greeting to giving new clients a salon tour no matter its size, we break down the elements that make clients feel comfortable and ready to buy. This reduces sales resistance and sets a positive tone, leading to increased client satisfaction and higher sales without the pressure.
Finally, we emphasize the power of building trust through service excellence. A thorough and consistent consultation can uncover clients' main concerns, allowing you to offer tailored solutions that lead to long-term satisfaction. Attention to detail during the service and recommending the right products for at-home maintenance further solidify client loyalty. By focusing on nurturing existing relationships, you can achieve sustained growth and build a rock-solid foundation for your salon's long-term success. Tune in for practical strategies to elevate your client experience and retention.
Do you have a question for Blondes in Business: Luxury Beauty Business Podcast? Send a text or leave a voicemail at 855.650.3445 or send us an email to hello@thephdprogram.com. We would love to hear from you.
Start growing in business and leadership with powerful tools, advice and resources in your inbox every week:
Learn more about The PHD Program Events:
Learn more about The PHD Program Coaching:
https://keap.app/contact-us/4732115411329800
Learn more about The PHD Program Business School for Salon & Spa Owners:
https://keap.app/contact-us/8468267787462617
Are you ready to go all in? Join The PHD Program:
Apply to Join Us! | Phd Program
Listen to all the Blondes in Business: Luxury Beauty Business podcasts anytime, anywhere here:
अध्यायों
1. Which Came First - The Chicken Or The Egg: Client Edition (00:00:00)
2. Client Acquisition (00:00:25)
3. Creating an Inviting Sales Environment (00:04:00)
4. Building Client Trust Through Service Excellence (00:09:16)
5. Client Retention Through Service Excellence (00:18:46)
62 एपिसोडस
साझा करें
