Managing Expectations in a New Role: Navigating the Reality vs. the Dream

Ask the Coach

In this week’s Ask The Coach, Andrew Murphy talks to executive coach Nick Sellers about the challenges leaders face when a new role doesn’t live up to the interview-stage promises. They discuss how to create a clear, accurate picture of the situation upon arrival, the importance of seeking first to understand rather than rushing to impose change, and the value of honest communication with both senior management and team members.

Key insights include how to identify and address unhealthy team dynamics, re-establish performance baselines after inflated expectations, and build trust through genuine relationship-building. Nick and Andrew also explore when it’s time to push for positive cultural shifts within the organization or, conversely, when it may be prudent to move on.

By the end of the conversation, listeners will gain practical strategies for assessing their situation, engaging stakeholders in constructive dialogue, and executing meaningful change—while keeping an eye on both short-term realities and long-term goals.