11. Everything You Need to Know About an Azure-Native Teams Contact Center Integration

Always On CX:EX

In this episode of Always on CXEX, host Josh Chronister is joined by Gidi Adlersberg, Director of Voca Conversational Interaction Center at AudioCodes. They discuss the relationship between Microsoft Azure and Microsoft Teams in the context of contact center integrations.

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Best Moments:

(01:11) Why Azure is crucial for modern contact center solutions and its impact on scalability

(04:07) Insight into which business units can maximize efficiency with these integrations

(10:00) Discussion on how Microsoft is positioning itself in the contact center space

(15:26) Overview of the different types of Microsoft Teams contact center integrations available

(18:55) The advantages of having a native Azure integration within Microsoft Teams

(26:37) Key points to consider when implementing Azure native integration in contact centers

(28:32) Gidi shares his thoughts on the future of Azure and its integration with contact centers

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Guest Bio:

Gidi Adlersberg is the Director of Voca Conversational Interaction Center at AudioCodes, with extensive experience in the contact center and customer experience industry. Gidi provides valuable insights into Microsoft Azure's role in contact center solutions and the future of customer service technology. He has been a recurring guest on the Always on CXEX podcast, sharing his expertise on various aspects of contact center integration with Microsoft Teams.

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Get Started with Voca CIC:

👉 Start a free trial of the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup

👉 Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-products/voiceai/voca-conversational-interaction-center