Feedback Now’s Real-Time Feedback Evolution with Steve Peltzman and Sam Koch

AI Innovators

Welcome to another exciting episode of 'AI Innovators with Rob May.' This is the podcast where we dive deep into the transformative world of artificial intelligence and its impacts across various industries.

I'm your host, Rob May, and today, we have a fascinating episode lined up for you.

In today's episode, we're thrilled to be joined by two incredible guests, Steve Peltzman and Sam Koch. Steve is here to shed light on the limitations of traditional surveys in identifying specific issues, particularly in public restrooms, and to emphasize the unparalleled insights provided by real-time data.

Sam, on the other hand, has extensive experience in automating workflows using AI within the private equity space and will be sharing some innovative applications of AI in enhancing operational efficiency at Feedback now—a company renowned for its groundbreaking restroom feedback buttons and real-time data collection through IoT devices.

We'll explore how Feedback now's technology extends beyond restroom feedback to improve services in hospitals and other facilities.

Additionally, we'll discuss a three-tiered AI adoption strategy that businesses can use to integrate AI effectively, the importance of measuring and optimizing facilities like older airport bathrooms, and the critical role of agility and real-time feedback in smaller companies.

Whether you're an executive looking to adopt AI in your operations or simply curious about the future of AI, this episode is packed with insights, real-world examples, and actionable advice. So, without further ado, let's jump right into our conversation with Steve Peltzman and Sam Koch. Stay tuned!"

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04:23 – Leveraging AI to automate private equity deal sourcing.

09:34 – Exploring the customer journey: interconnected experiences and lack of control.

13:50 – Integrating diverse data sets with real-time AI for enhanced insights.

16:41 – Accelerating transactions to boost spending and elevate customer experience.

19:31 – Encouraging feedback participation to influence system improvements.

21:44 – How schedule changes and feedback lead to greater efficiency and savings.

26:41 – Managing egos: Sam’s leadership transformation focused on innovation.

29:59 – Overcoming barriers: Avoiding comfort in victimhood.

31:26 – Enhancing decision-making by learning from past mistakes.