Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All

Advice from a Call Center Geek!

Thomas Laird द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Thomas Laird या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।

1M ago 29:03

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The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons.

In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs.

Don’t let the title fool you, this episode is essential for anyone running a contact center.

Discover exceptional, AI-driven contact center outsourcing with Expivia.
Visit expiviausa.com or message me in Linkedin at:
https://www.linkedin.com/in/tlairdexpivia/

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अध्यायों

1. Evolution in Contact Center Outsourcing (00:00:00)

2. Revolutionizing Outsourcing With AI Tools (00:04:15)

3. Advancing Contact Center Technology and Integration (00:18:59)

4. Outsourcing and AI Strategy Discussion (00:28:15)

228 एपिसोडस

#Tech #Thomas Laird #Contact Center #Call Center Operations #Customer Service #Speech Analytics #Call Center Technology #Customer Experience #Expivia #Omnichannel #Usa Call Center #Call Center Outsourcing #Marketing #Business #Center #BPO