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Using Customer Support to Scale Your Business
Manage episode 385853884 series 2812631
Jane Singer द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Jane Singer या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Customer service is often talked about but not often delivered. In fact, it is one of the biggest complaints that both businesses and consumers have.
Most say that the companies they do business with offer poor service - or even no service at all.
Companies are looking to cut costs and customer service is typically the first department to get hit.
Yet customer service might be the key to growing your business - particularly in highly competitive markets.
In this episode we’re joined by Greg Rich, CEO of Vivantio, a company that uses automation to help companies leverage customer service to scale their business.
In this podcast Greg talks about:
The biggest (and costliest) mistake companies make around customer service.
How to automate customer service without losing the personalization that customers want.
Small modifications companies can make to level up the service they deliver.
Useful Links:
Asianet Consultants: https://asianetconsultants.com
Vivantio: https://www.vivantio.com
All Business. No Boundaries. The DHL Supply Chain Podcast
Welcome to All Business. No Boundaries, a collection of supply chain stories by DHL...
Listen on: Apple Podcasts Spotify
Visit A Seat at The Table's website at https://seat.fm
अध्यायों
1. Using Customer Support to Scale Your Business (00:00:00)
2. [Ad] All Business. No Boundaries. The DHL Supply Chain Podcast (00:13:08)
3. (Cont.) Using Customer Support to Scale Your Business (00:13:49)
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