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Awkward Silences

User Interviews

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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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ITSM Podcast covering Latest Solutions & Best Practices

Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations

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CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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Fleet FYIs is a podcast for fleet professionals by fleet professionals - tackling topics like budget cuts, dips in the market, new product launches, smarter fleet management strategy and so much more. So many people are on the move – now more than ever. Fleet FYIs by Utilimarc helps you on the go or behind the desk, making fleet management a little easier. We're bringing two-decades worth of data insights and expert analysts together in conversation. Join us every week for a new episode on d ...
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HRIS Careers Podcast

HRISCareers.com

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Welcome to the HRIS Careers podcast. A podcast specifically for Human Resources Information Systems (HRIS) Professionals. We always say, no one gets into HRIS on purpose, but it sure is interesting to find out how they did. We interview your HRIS peers to find out how they got tricked into the industry, and what lessons and tools they used to progress their careers along the way. We discuss industry trends, AI, and even talk candidly about all the most popular HRIS platforms. Welcome to the ...
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HRIS Careers Podcast features Greg Laney, the Director of HR Technology at Cor Partners and author of Transforming HR: A Journey Through HRIS Implementation https://amzn.to/3N48ofH. Greg shares how he transitioned into HR technology, his experiences with large-scale HRIS projects, and advice for selecting integration partners. This episode is packe…
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A Jazz Infused Walk Through The HRIS Software Marketplace with a Vegas Vibe. Welome to the Las Vegas Mom’s spare bedroom version of the HRIS Careers podcast. I just arrived in Las Vegas for the HR Technology conference and decided to give this episode Vegas style jazzy vibe with AI Troy's help. This episode was prompted by a friend from high school…
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In this episode of the HRIS Careers Podcast (https://hriscareers.com/podcast), host Troy Wallace explores how change management impacts HRIS projects with Aubrey Morse, a Senior Project Manager at the University of Michigan. Aubrey holds a Certified Change Management Professional (CCMP) certification from the Association of Change Management Profes…
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In the latest episode of the HRIS Careers Podcast, hosted by Troy Wallace, we had the pleasure of speaking with Nick Day, the CEO of JGA Recruitment. Based in the UK, Nick’s firm specializes in Payroll and HRIS recruiting. Beyond his role at JGA, Nick is also a prolific content creator, hosting the popular The Payroll Podcast and The HR L&D Podcast…
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In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work. Caroline shares the ways she structures the UX team to sup…
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UKG Layoffs : A Thoughtful Analysis And What To Do Next If You Are Impacted. We dig into the 2200 employee layoff at UKG over the 4th of July Holiday. We discuss: Timing (was it because of a FedEx email requesting the return of company property?) The Anatomy Of A Merger (Kronos and Ultimate). US employee impact (Is UKG trying to offshore to reduce …
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Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, and founders alike: 1) the demand for research is growing, 2) research democratization empowers stronger decision making, and 3) new technology—like ge…
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Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in limited supply. How can we balance these things along with other important elements of our research practices? Auzita has been thinking about "doing …
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Welcome to the HRIS Careers Podcast (https://hriscareers.com/podcast) In this episode, we feature Tim Sackett, a 20-year HR/Recruiting Talent Pro with a Master’s in HR and a SHRM-SCP. Tim is the President at HRU Technical Resources. He is a prolific writer and speaker on all things HR, with extensive knowledge in Talent Acquisition and the technolo…
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It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…
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In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…
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Welcome to the HRIS Careers podcast hosted by Troy Wallace. In today's episode, we have an inspiring interview with Nico Benenzon, Co-Founder of Humand.co, a Y Combinator Class of '22 company, focuses on solving the problem of non-desked employees. Nico shares his journey of building the company, the challenges he faced, and how Humand.co is making…
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In this episode of the HRIS Careers podcast, host Troy Wallace interviews Gabi Preston-Phypers, co-founder of the AI Boolean Search Tool for Recruiters called TooledUpRacoons.com. Gabi shares insights about her career journey, her innovative technology, and how it helps recruiters. Don't miss out on learning about: Putting a "hug or cuddle" around …
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In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …
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In this episode of the HRIS Careers podcast https://hriscareers.com/podcast, host Troy Wallace interviews Bradley Rice, founder of Talent Stacker and expert in the Salesforce platform. They discuss the parallels between HRIS and Salesforce careers, the transferable skills involved, and Bradley's journey into the Salesforce ecosystem. Bradley provid…
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of …
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Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…
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Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…
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In this episode of the HRIS Careers Podcast, we sit down with Lou Sylaj, the Founder and CEO of ATS Consulting. Specializing in the UKG (Ultimate Kronos Group) ecosystem, ATS Consulting has rapidly expanded to a team of over 60 experts under Lou's leadership. Join us for this inspirational and educational interview with Lou Sylaj, and see what it t…
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Welcome to the HRIS Careers Podcast! Hosted by Troy Wallace, an HRIS practitioner with over 25 years of experience, this podcast is the go-to resource for anyone involved or interested in Human Resources Information Systems (HRIS). Whether you're a current HRIS professional, an aspiring one, or even looking to hire HRIS talent, this podcast offers …
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A Brief History Of HRIS: Client Server To AI And Everything In-between With Troy Wallace. Send us a text If you have HRIS roles to fill you can post your job to HRISCareers.com for free. If you are an HRIS professional submit your profile and sign up for Job Alerts at HRISCareers.com. If you want to be on the podcast fill out the form at https://hr…
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In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…
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In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…
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Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Iv…
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In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prior…
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In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizi…
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If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure …
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. FAQ Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you…
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Are There Consequences for Electrifying Your Fleet? Find out in this episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comद्वारा Utilimarc
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Welcome to the first episode of our annual #12DaysOfFleetFYIs - our annual wrap-up series for the show. Today, we welcome Erin Gilchrist-Rugg back to the show for the first time since 2020, as we dive into all things sustainability and supply chain. Find Erin on LinkedIn Find Gretchen on LinkedIn Share your thoughts on LinkedIn, Instagram or Facebo…
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The decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe Stubenrauch explains, the move also offers researchers the opportunity to pursue new career paths, improve work-life balance and geographic flexibility, and reinvent their lives. And…
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How often do you think about content design? The answer, most likely, is: “not enough”. The work of a Content Designer involves fitting the right words in the right places, understanding the nuances of things log in vs. sign in, and knowing the right words to use to engage customers. Content Design is an important part of the user experience—and th…
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Ivanti ITSM has come a long way in the 27+ years I have implemented the various products from HEAT, HEAT ITSM, Ivanti Service Manager, Ivanti Asset Manager, and now Ivanti Neurons for ITSM/ITAM. Surprisingly the Ivanti Professional Services approach has also changed. From in-house consultants, now outsourced to Ivanti Business partners. Is that goo…
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What should drivers be wary of during the witching hour? Find out on this week's special Halloween episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comद्वारा Utilimarc
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Do you think supply chain challenges are getting better or worse? Learn how fleets are adapting on this week's episode of #UtilimarcFleetFYIs. Email us: fleetfyis@utilimarc.com Fleet Industry Compensation: https://www.utilimarc.com/fleet-industry-compensation Supply Chain Challenges: https://www.utilimarc.com/supply-chain-challenges-2023-survey/ Sh…
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“I realized that design is about helping people make sense of the world. And I looked at the world differently then… treating everything like a design problem that's solvable [...] [Design leaders today] don't use the power that we have to engage people, to activate people, to help them believe in something bigger than themselves.” Maria Guidice, a…
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Which fuel wins the great fuel debate? Find out on this week's episode of #UtilimarcFleetFYIs. Email us your topic requests: fleetfyis@utilimarc.com Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comद्वारा Utilimarc
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Find out what happened in Louisville, Kentucky for this year's Utility Expo and Gretchen's favorite bourbon from the trip in this week's episode of #UtilimarcFleetFYIs. Email us: fleetfyis@utilimarc.com Fleet Industry Compensation: https://www.utilimarc.com/fleet-industry-compensation Share your thoughts on LinkedIn, Instagram or Facebook with #Uti…
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What company isn’t “customer obsessed”? Well, a lot, as it turns out. That’s not for lack of caring—but building a customer-centric culture is easier said than done. And how you do this depends on whether you’re starting from square one or trying to change a company’s culture from the inside. According to Prayag Narula, CEO and Co-Founder of Marvin…
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Is a 360 degree sustainability approach the new way forward for fleets? Find out in this week's episode of #UtilimarcFleetFYIs. Fleet Industry Compensation resource: https://www.utilimarc.com/fleet-industry-compensation/ Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.com…
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AI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier. Linus Lee, a Research Engineer at Notion, spends his time researching and learning about AI—how users interact with it, the challenges of building trustworthy AI systems, and its - potential to help people work…
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Which is better for your fleet? OEM or third-party telematics? Learn more on this week's episode of #UtilimarcFleetFYIs. Download your copy of the Fleet Industry Compensation Survey Results for 2023: https://www.utilimarc.com/fleet-industry-compensation/ Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.…
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Learn more about renewable diesel and bio-diesel in this week's episode of #UtilimarcFleetFYIs. Share your thoughts on LinkedIn, Instagram or Facebook with #UtilimarcFleetFYIs. www.utilimarc.comद्वारा Utilimarc
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