Human Resource Development Masterclass is a podcast series from the Academy of Human Resource Development, the organization that leads HRD through research. Each 60-90 minute episode features leading authors, scholars and researchers in conversation on the fundamentals of HRD and how those are changing in the workplace of the 2020s. The series is hosted by Darren Short who has 30 years of HRD experience in Europe and North America and who was President of the Academy of Human Resource Develo ...
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Floor Academy - Helping flooring, tile and stone contractors own an asset
Kyle Hedin - Speaker, Mastermind Facilitator, Writer, Content Creator, Business Therapist, and Contractor
Floor Academy is a podcast hosted by Kyle Hedin that provides small business information and guidance to flooring, tile and stone contractors on how to build a successful and sustainable business. The podcast aims to help contractors move from owning a job to owning an asset, by providing insights and strategies related to management, entrepreneurship, and networking. Floor Academy covers a range of topics related to flooring, tile and stone business management, including small business adve ...
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From Installer to Retailer - Donald Perkins - Carpetland of New England
1:13:32
1:13:32
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1:13:32
Send us a Text Message. How do you grow an installation company to more than just installation? You get into the retail side of things and start selling products. It’s as easy as building a relationship with a local store for a kickback to being as complicated as opening up your own store from ground zero and building it up. There is a middle groun…
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Choosing the Right Software - Tom Strachan - Service Buddy
58:10
58:10
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58:10
Send us a Text Message. How do you choose the right software for your business? Recommendations? Trial and error? Research? There are plenty of ways to attack it but one of the most important things to consider is whether or not it fits your business model. Not all software is created equally nor is it created to function as part of every industry.…
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Building a Technology Stack - Victor Milazzo - Kronos Software
1:18:03
1:18:03
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1:18:03
Send us a Text Message. It’s not uncommon for me to hear from the audience or clients that they are technology adverse. With the average age of an installer in the industry being over 50 years old, it’s really no surprise that technology is not a major part of their business model or life. Couple that with the fact that technology and hand skills d…
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I Had to Get Out of My Own Way - Mike Somodean - MSCS Inc
1:23:18
1:23:18
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1:23:18
Send us a Text Message. It’s not easy to grow a business and make it efficient. Many of us struggle to make it happen and it doesn’t help that the trades are full of guys with lots of pride and stubbornness. We often times get the mindset that we have to do everything on our own and that because we know our trade well, that we know how to run our b…
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Stop Selling Installations - Andrew Acker - Schluter Systems
1:24:18
1:24:18
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1:24:18
Send us a Text Message. What is it that you actually sell as an installation contractor? If your answer is installs, you are dead wrong. That is what you do but it is not what you sell. You are selling a solution to a problem that someone has and providing them with value. Think about it, if you had a $100 bill in your hand, what would you trade it…
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Who is Going to Come After You? - Pandy Pridemore - The Human Resource USA
59:59
59:59
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59:59
Send us a Text Message. Do you ever worry about the tax man coming after you? What about any other government agency? Do you even know who can and what it truly takes to avoid getting in trouble? I’m sure most of us pay our taxes correctly enough to remain under the radar but what about OSHA, or the Department of Labor or the Environmental Protecti…
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Utilizing Drip Campaigns - Chris Frate - Pasquale Floors
1:11:29
1:11:29
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1:11:29
Send us a Text Message. How many times do you follow up with a potential client before you move on? What kind of follow up system do you have? Does any of it involve education? Did you know that the average buying cycle for flooring is 6 to 12 months? How are you staying in front of your prospects so they will use you when they are finally ready? C…
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You Don’t Have To Do It All - Doug Howard - Growth Teams
1:13:50
1:13:50
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बाद में चलाएं
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1:13:50
Send us a Text Message. Struggling to manage just the field operations? What’s it like to add on the books, marketing, scheduling, deliveries, and bidding? Wearing all the hats is a difficult task that is only multiplied by the facts that we are not good at everything and we don’t enjoy everything. Did you know that you don’t have to do it all? Did…
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Coaching Versus Cheerleading - Justin Shaw - Driven for Growth
1:08:33
1:08:33
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1:08:33
Send us a Text Message. Have you heard bad stories about useless business coaches who don’t produce results? Does the idea of hiring one just completely turn you off? I can’t blame you, not one bit. There are a lot of coaches out there but many of them are really just cheerleaders. They pump you up emotionally but don’t ever provide any tools to tr…
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Getting Hired by Retailers - Kevin Wielgus - Floors Come True
1:24:44
1:24:44
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बाद में चलाएं
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1:24:44
Send us a Text Message. I hear stories from retail store owners all the time on how potential subs come in and ask if they are hiring and then the follow up is how much do you pay. This is a horrible approach in my opinion as you are your own business and need to be telling them what you expect. Besides the pay portion though, what about asking wha…
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The 40 Year Startup - Paul Wilke - Masterpiece Floors
1:09:28
1:09:28
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1:09:28
Send us a Text Message. Where do you even begin starting a business? Many of us just end up out on our own after we learn the skillset thinking that’s all we need. It’s not the case and business knowledge is not the first thing we often seek. This is a major problem for small business owners in general but is easily fixable. Paul Wilke, is the owne…
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You Need to Work Within Your Business Model - Mark Bischoff - Starnet Worldwide
1:14:04
1:14:04
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1:14:04
Send us a Text Message. We have all seen the jack of all trades guys, or the guy that offer carpet, hardwood, tile, sheet goods, etc. How about the guys and gals that are doing residential one week and commercial the next. Sure it can all be done but each thing is technically a different model and they all require knowing the ins and outs of each s…
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Can Your Installers Do Sales As Well? - Jerry Levinson - Profit Now for Flooring Dealers
1:05:48
1:05:48
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बाद में चलाएं
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1:05:48
Send us a Text Message. In most cases the sales persons handles the sales of a project. What happens if the installer can upsell a design floor while working on the project? What about the occasional neighbor asking for a bid? Can the installer cash in and get a small commission for their efforts on top of their labor pay? I say yes, and think we n…
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Anyone Got Some Work? - Ken Ballin - Skyro Floors
1:15:49
1:15:49
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बाद में चलाएं
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1:15:49
Send us a Text Message. The economy ebbs and flows which means our businesses do as well. Some are better at planning ahead than others. For those that may be struggling to find work right now with an economy with rampant inflation and the lower income levels and middle class starting to feel the squeeze, we need to get creative to find clients. It…
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You Make More Behind the Desk - Weston Zimmerman - Synked Up
1:14:00
1:14:00
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बाद में चलाएं
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1:14:00
Send us a Text Message. Where do you actually make money? I used to think it was in the field. That was where I did the work that produced the revenue for the company. Therefore you make your money in the field. I learned that was a lie. Revenue is produced in the field but made behind the desk. When you truly know your numbers and study your busin…
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Meeting Them Where They Are At - Jim Tsigos - Tsigos Construction
1:07:50
1:07:50
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1:07:50
Send us a Text Message. Where do you find employees? How do you recruit? How do you retain them? All great questions that are consistently asked. Most of the time we are finding guys and gals from current employees, online posts, or the fact that the neighbor kid needs some work. This works to a point but it doesn’t help us grow a mainstream presen…
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The Freedom of Choice - Jackson and Chesney DiCarlo - Kronus Software
1:03:10
1:03:10
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बाद में चलाएं
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1:03:10
Send us a Text Message. Traditionally in the trades, boys will follow in their father’s footsteps and pick up the family business. This is a timeless tale. Only in modern society has it begun to change where kids run off with their own ideas of what they want to become and accomplish. It’s not so bad overall, but how can we create the next generati…
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I am on an Emotional Rollercoaster - Natalie Hall - Artistry in Tile
1:27:39
1:27:39
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1:27:39
Send us a Text Message. Starting a business is rough. Just because you know how to do something does not mean you know how to sell it. From there is only gets more complicated as you have to learn how to market yourself, what to charge, how to manage a schedule, and so much more. Everyone is told there is no money in construction unless you go out …
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We’re Not So Different - Tom Cockerill - Cockerill & Co.
1:30:32
1:30:32
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1:30:32
Send us a Text Message. What’s the difference between being a painter, welder, plumber, framer, flooring installer, tile setter, or stone mason? What’s the difference between the country you live in compared to others around the world? Do you really think that your individual location, clientele opportunities, education opportunities and other cond…
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Ken Ballin's $2500 Backsplash - Ken Ballin - Skyro Floors
1:09:52
1:09:52
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1:09:52
Send us a Text Message. How much is too much? The pricing debate is proposed again. What should you be charging to complete your projects? Ken Ballin made a post about a bid for a $2500 backsplash and part of Facebook lost their minds. Listen in as we discuss why it is priced the way it is and how you need to price your work. Support the Show.…
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Firing Clients - Sarah Thelen - S. Thelen Construction
1:10:44
1:10:44
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1:10:44
Send us a Text Message. How do you deal with pushy clients? How do you handle them controlling the project, materials, schedule, etc? Are you not the professional? What happens when trust is lost or not established? Sometimes you just have to fire your client and there is nothing wrong with that. Contracts have natural breaking points in them for a…
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Exiting the Field - Matt Garcia - Craftsman Hardwood Flooring
1:11:39
1:11:39
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1:11:39
Send us a Text Message. I can’t trust anyone to do it as well as me. No one does it how I train them to do it. If I’m not there, they take shortcuts. No one will ever take as much pride in the company as I do. These are all complaints I see consistently from contractors who are struggling to grow their business and find a way to not only add additi…
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Limbic Resonance - Alison Mullins - Rep Methods
1:04:39
1:04:39
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1:04:39
Send us a Text Message. As a leader it can be hard to relate to your team at times. Whether it be because of interests, age gaps, maturity levels, or personality, it is something we need to learn to overcome. A team is only as good as their leader and if the leader is unable to find a way to connect, motivate, encourage, and build up their team, th…
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The Importance of Networking - Daniel and Jose Gonzalez and Paul Stuart - The Huddle Podcast
1:19:46
1:19:46
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1:19:46
Send us a Text Message. Do you have competition locally or do you have trusted partners? What about nationally? Internationally? Are you utilizing your relationship building skills to get to know your product reps? Distributor employees? How are you growing your network to better empower your business? Join Daniel and Jose Gonzalez of Preferred Flo…
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Raising the Bar - Paul Stuart - Go Carrera/Stuart and Associates
1:13:02
1:13:02
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1:13:02
Send us a Text Message. With over 3 billion dollars of failures annually in the flooring industry alone, the flooring tile and stone industry could stand a face lift. From the image of contractors and the level of respect they get, to the technical skills they display, and how their companies are run. The bar is easily stepped over these days by ju…
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Engagement Pods - Shawna Bouchard - Johns Manville
1:15:52
1:15:52
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1:15:52
Send us a Text Message. Taking yourself to the next level on social media is no easy task. There are any number of ways to grow your audience from paying for followers to interacting with those around you, or even just putting your posts up and letting it grow organically. The views really come when people that want to see your content interact wit…
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Building An Apprentice Program - Sam Bruce - Visalia Ceramic Tile
1:05:35
1:05:35
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1:05:35
Send us a Text Message. I can’t find reliable help. How do I write a job description to attract people? How are you all finding employees? Everyone keeps quitting on me. What kind of SOPs do you all have in place? These questions and statements are some that I consistently see week after week in online flooring groups. One of the biggest issues sma…
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Adding Another Crew - Kara Allen - Spiegel’s Flooring
55:48
55:48
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55:48
Send us a Text Message. It's one of the largest hurdles in small business. How do you build past yourself? How do you get that second crew up and running and trust them when you can't be there? Where do you find them? What needs to be in place to hold them accountable? Kara Allen is part owner of Spiegel's Flooring in Sandy Lake, PA since 2020, alo…
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I Won't Out Work You, I'll Out Delegate You - Cody Cox - Cox Tile
1:01:23
1:01:23
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1:01:23
Send us a Text Message. The internet will have you believe that if you hustle hard enough that you can accomplish anything. You can build a great business, you can have multiple successful side hustles, and plenty of time for your family as well. This attitude is super toxic and leads to a mindset that stops you from actually growing. If you work 1…
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Effective Leadership - Dennis DiCarlo - Kronus Software and Carpet to Go Flooring
1:25:20
1:25:20
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1:25:20
Send us a Text Message. Going from owner operator to employer is a tough transition. It’s not easy to learn how to lead a team or to be able to communicate well with them. Most of us came from a system where we were not trained very well by our “leaders” and thus did not get the experience to manage a team properly. This leads to micromanagement an…
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Over 100k Embezzled: Lessons Learned - Erin Albrecht - J&R Tile
1:07:36
1:07:36
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1:07:36
Send us a Text Message. A common excuse to not having a bookkeeper for a business is that there is worry about their access to your accounts. There is for sure a legitimate concern here but they can be mitigated by how you set the employee or outside contractor up. What are the ways you can control access? How do you need to monitor what they are d…
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Investments, Retirement, and Generational Wealth - Anthony Oliver - Oliver’s Tile
1:03:13
1:03:13
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1:03:13
Send us a Text Message. 401K’s. Medical benefits. Paid time off. Sometimes the corporate world seems better than this self employed life. All of these things are accessible as small business owners though. You can do an IRA, get benefits and build in paid time off to your rates. There are other things we can do as well to build generational wealth …
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Consultations: Follow Up Questions - Mark Evans - SalesKit
58:52
58:52
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58:52
Send us a Text Message. You’re probably like me and got fed up with working for someone else and decided to take your skillset and start selling your own projects. It’s a whole new ball game compared to just doing the work and one that takes a lot of effort to figure out successfully. From what to charge, how to negotiate, what to look for in clien…
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Defining Your Personal Identity - Ron Nash - Laticrete
1:18:53
1:18:53
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1:18:53
Send us a Text Message. I heard a curious thing. Apparently is is a western civilization thing answer the question of "who are you" by listing out your job or something else that you do. Much of the world would start that off by saying I am the son or daughter of so and so. This led me to think about personal identity and especially as a business o…
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You Need An F U Bank Account - Shane Hubenig - Hubenig Holdings
1:19:10
1:19:10
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1:19:10
Send us a Text Message. It’s very often that trades people live paycheck to paycheck or believe they have more money than they do and make purchases they really shouldn’t. Those boats, big trucks, and other toys always look so tempting and receiving that deposit check sure can bolster your bank account. That’s not where you should be making decisio…
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Leveraging Your Brand - Jennifer Farrell and Michelle Swayze - Jennifer Farrell Designs and The International Surfaces Event
1:14:22
1:14:22
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1:14:22
Send us a Text Message. Many of us work for years to build amazing brand recognition in our market. It goes a long way in getting referrals and keeping that word of mouth of marketing a big component of lead generation. What happens when you look to start leveraging your brand though? How can you use your brand to strike up deals with brands from y…
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Holding Your Marketing Agency Accountable - Brittany Murphy - One Thing Marketing
1:16:32
1:16:32
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बाद में चलाएं
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1:16:32
Send us a Text Message. How do you even know if your marketing company is taking care of you properly? What questions should you be asking them? What data are they showing you that means absolutely nothing? How can you know that your dollars spent are getting you a return? Brittany Murphy is the marketing director at One Thing Marketing. They belie…
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Build Back Better - Chuck Meyers - Meyers Flooring
1:17:58
1:17:58
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1:17:58
Send us a Text Message. It has been two years since we heard from Chuck Meyers in the metro Detroit, Michigan area. The first time he joined us, he didn't know he was going broke working for the retailers at the rates he was. He used Floor Academy's Business Budgeting calculator spreadsheet, got to know his actual numbers and present the store he s…
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Health and Wealth Investments - Andrew Lewis - 2 Ezy Tiling
1:10:34
1:10:34
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बाद में चलाएं
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1:10:34
Send us a Text Message. It's easy to get caught up in doing a project and to forget about protecting yourself. Whether that means putting on a mask to reduce dust intake, wearing your knee pads all the time, or even getting the proper tool for the job when another "will do", we only get one body and need to make it count. Andrew Lewis of 2 Ezy Tili…
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Midlife Crisis or Sabbatical? - Kevin Vogel - Reach Social
1:12:38
1:12:38
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1:12:38
Send us a Text Message. The American dream is to make a name for yourself and to be able to take care of yourself and your family above a reasonable means. We have celebrities from all walks of life that we put in a limelight because they are making that dream happen. The advent of social media and short form media has brought on an entirely new se…
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Scheduling Issues - Dirk Sullivan - Hawthorne Tile
1:30:35
1:30:35
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1:30:35
Send us a Text Message. A large issue many contractors have is scheduling. That task does not get any easier the more you grow. In fact, it generally becomes more complicated and troublesome. There are ways to manage it though, and to make the bumps in the road become less of a hurdle and more along the lines of speed bump. Dirk Sullivan, is the ow…
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Establishing My Business After a Move - Kyle Hobby - Southern Hobby’s
1:16:54
1:16:54
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बाद में चलाएं
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1:16:54
Send us a Text Message. When I first started Illustrious Hardwoods I made a guess to myself that it would take me 3 to 5 years to be able to develop a good work of mouth referral system for my business. I knew that I wasn’t going to blow up and be the most popular option in the community overnight. I also knew I was not going to reach that many peo…
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Taking the Industry for Granted - Robert Baier - Baier's Floor Covering And Inspections
1:43:07
1:43:07
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1:43:07
Send us a Text Message. There is plenty in the flooring industry to take for granted. It is fairly recession proof, has a low barrier to entry, it is easy to control risk, and is generally very profitable. I don't think everyone feels that way though, nor would they want you to know these things. Whether it is manufacturers, suppliers, retailers or…
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Loving What I Do - Matt Wentland - Johns Manville
1:14:13
1:14:13
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1:14:13
Send us a Text Message. I’ve seen a lot of posts online where tradespeople actively discourage youth from getting in to the trades. They are hard, they will ruin you, there’s no money in them, etc. Why anyone would do something they hate so much is beyond me. I believe we all have a choice and can find things we love to do and enjoy them greatly. I…
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The Hybrid and Advanced Systems Installation Event - Brandt Garrison - Garrison Tile and Renovation
53:58
53:58
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53:58
Send us a Text Message. Technical knowledge in the tile and flooring industry is a dime a dozen. Call any manufacturer and you will find training easily accessible. There are many 3rd party certifications as well. All of this is great for the industry as there is no excuse to do poor work. The technical side is covered very well. What is lacking wi…
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In this final episode of Season 4, guests Dr. Jamie L. Callahan (Durham University), Dr. Mark Gatto (Northumbria University), and Taylor Cavallo (University of Minnesota) discuss the relationship between HRD and Pop Culture, including: What is meant by the term “pop culture”? How does pop culture portray organizations and work? How does pop culture…
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How Do I Increase My Showroom Traffic? - Jim Meng & David Webb - Mississippi Pro Design
1:10:17
1:10:17
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1:10:17
Send us a Text Message. Reaching your target demographic isn’t always as easy as it seems. Just because you build it, does not mean he will come. You need to target your audience where they are at and offer to solve their problem for them. They may not even know they have the problem until you can tell them a story about someone else you helped ser…
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In this penultimate episode of Season 4, guests Dr. Ellen Scully-Russ (The George Washington University, USA), Dr. Eugene Sadler-Smith (University of Surrey, UK), and Dr. Maria Cseh (The George Washington University, USA) discuss the relationship between HRD and the Climate Crisis, including: What influenced the guests' interest in climate issues? …
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I've Been Making Money By Accident - Trask Bergerson - Bergerson Tile and Stone
1:32:33
1:32:33
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पसंद
1:32:33
Send us a Text Message. Many of us run what we would call successful companies. Some of us truly only own jobs that we make a good living from and others may have employees and delegate a bunch of tasks. No matter where you are at in the spectrum though, how many of us can truly step away from the company and it keeps going without you and sometime…
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HRD & Artificial Intelligence
1:03:18
1:03:18
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1:03:18
In this ninth episode of Season 4, guests Dr. Alexandre Ardichvili (University of Minnesota, USA), Dr. Maria José Sousa (University Institute of Lisbon, Portugal), and Dr. Uta Wilkens (Ruhr University Bochum, Germany) discuss the relationship between HRD and Artificial Intelligence, including: What is meant by the term Artificial Intelligence? Why …
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