In the HIT Breakdown we interview industry experts on topics related to health information technology and strategy. While the topics will often be related to enterprise software systems, we'll also be talking about broader issues and strategic challenges that impact your ability to improve healthcare. The HIT Breakdown is brought to you by Nordic. As healthcare organizations are challenged to deliver higher quality care at a lower cost, Nordic’s award-winning team provides consulting service ...
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How to ensure a positive physician experience during EHR consolidation [Panel Discussion]
29:56
29:56
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29:56
In this panel discussion, Win Vaughan, Managing Director Markets, Advisory Services, sat down with Nordic physician experts Dr. Craig Joseph, Nordic's Chief Medical Officer; Dr. Laura Copeland, Chief Medical Information Officer, Healthtech, A Nordic Global Company; and Dr. Michael Augustyniak, Chief Medical Information Officer, S&P Consultants, A N…
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The value of data infrastructure modernization for the health system
42:45
42:45
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42:45
In this podcast, Nordic’s Director of Performance Improvement Kelly Krulisky sat down with Nordic’s Managing Director of Digital Health Kevin Erdal and Chief Medical Officer Craig Joseph, along with Emory Healthcare’s Corporate Director Matt Robuck and Texas Children’s Hospital’s VP of IT John Hamm, to discuss the positive effects a new data strate…
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How interoperability and cloud transformations can support healthcare organizations
41:40
41:40
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41:40
Join us for a discussion covering the technical components of the cloud transformation with host Kevin Erdal, Managing Director of Digital Health (Nordic) and panelists Saran Sonaisamy, Director of Advisory Services (Nordic), Reza Chapman, Managing Director of Cybersecurity (Nordic) and Jimmy DeLurgio, Senior Solution Architect (AWS). Show Notes: […
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HIT Breakdown 43 - Creating and leveraging a Super User program after Go-Live
1:08:53
1:08:53
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1:08:53
Super User programs are a common piece of the implementation puzzle, but what is their purpose after go-live? Many organizations drop their Super User programs just after their EHR system is implemented. Leveraging your super users post-live can be a significant benefit to long-term behavioral change and system adoption. The key is tailoring the pr…
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HIT Breakdown 42 - Automating submission of data to registries
12:29
12:29
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12:29
Before COVID-19, healthcare organizations already had an overwhelming amount of work around reporting and quality measures. Add COVID-19, and now you have an even heavier reporting load. Nordic recently introduced a way to automate the submission of data to registries with an application called Registry Direct. We sat down with Scott Rossignol, dir…
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HIT Breakdown 41 - Rise in telehealth sessions alone won't create great patient experiences
23:02
23:02
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23:02
Given the COVID-19 crisis, many organizations have been abruptly pulled into the world of telehealth and the broader world of virtual care before they were fully prepared. Sounds familiar doesn’t it? You may recall go-lives and how you needed to “just get it live” and worry about optimizing later. This is even more true right now with telehealth. T…
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HIT Breakdown 40 - How to avoid the most common pitfalls of an affiliate extension program
20:39
20:39
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20:39
Picture this scenario: It’s Monday morning and you’re driving into work. Cars are typically bumper to bumper at this hour, but not today. Traffic’s flowing so well, you’ll have enough time to stop and get Starbucks before your 8 a.m. meeting. Then, WHAM! You hit a pothole. It came out of nowhere. The next thing you know your car’s making a loud thu…
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HIT Breakdown 39 - How to drive efficiencies between your ERP and EHR in OR and beyond
13:52
13:52
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13:52
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HIT Breakdown 38 - How Managed Services can support your EHR extension partners
18:45
18:45
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18:45
Some days it may feel like all you’re doing is putting out fires. As soon as you resolve one maintenance issue with an application, a completely unrelated problem may appear with another application. If it’s to the point where these fires are keeping you and your team from accomplishing other, more strategic work, it may be time to call in some rei…
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HIT Breakdown 37 - How to build an effective hub-and-spoke relationship
26:13
26:13
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26:13
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HIT Breakdown 36 - What’s the formula for happier end-users? Our EHR experts discuss
32:40
32:40
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32:40
There’s good news and bad news when it comes to increasing end-user efficiency and happiness with the EHR. The good news is, with the right mix of tools and resources, you can help your users feel more comfortable and efficient in the EHR. We’re seeing this firsthand from organizations that report having happy end-users. The bad news is, as you may…
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HIT Breakdown 35 - Preparing for changes to value-based care reimbursement in 2019
24:03
24:03
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24:03
In August 2018, CMS unveiled its proposed “Pathways to Success” program – an overhaul of the existing Medicare Shared Savings Program (MSSP), which would redesign participation options for Accountable Care Organizations (ACOs). It’s anticipated that the proposed program will pass in 2019. That means ACOs will need to prepare to transition from a mu…
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HIT Breakdown 34 - Expert advice on preparing your MSSP submission
34:06
34:06
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34:06
The end of the year is quickly approaching, and if you’re an Accountable Care Organization (ACO) you’ve likely already started planning for your Medicare Shared Savings Program (MSSP) submission. This process is critical to helping your organization demonstrate you’ve met the necessary quality measures to receive reimbursement from CMS at year-end.…
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HIT Breakdown 33 - Developing a strategy for your Epic Community Connect program
8:54
8:54
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8:54
Maybe your organization is expanding its footprint by acquiring other organizations, or you want to further develop your relationships with providers or organizations in your community. Whatever your reason for pursuing a Community Connect program, you'll need a rock-solid strategy to ensure you understand pricing, timelines, and scope of services …
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HIT Breakdown 32 - How can Application Managed Services help your organization?
14:20
14:20
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14:20
Is your team struggling to dedicate time to strategic projects because they're bogged down with supporting and maintaining your EHR? If so, you're not alone. We hear from clients all the time that with competing priorities on the table, they could really use an experienced team to take on tier 2 application support — and give their teams the space …
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HIT Breakdown 31 - What is it like to be an affiliate project manager?
7:57
7:57
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7:57
If you're thinking about exploring project management, you may be curious about Nordic's affiliate team, which helps our partners successfully approach mergers and acquisitions, Community Connect projects, and strategic partnerships with other organizations. We sat down with Director of Affiliate Solutions Lauren Piazza and Senior Consultant Sara B…
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HIT Breakdown 30 - How to use change champions for a more successful go-live
19:40
19:40
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19:40
In every organization, there are people who inspire their colleagues to work harder, complain less, and get involved in company initiatives. If you can identify these people and encourage them to carry your organization's banner, you'll find it a lot easier to implement large-scale change across your hospital or health system. Suddenly, you'll find…
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HIT Breakdown 29 - How will transitioning to Nordic's maintenance and support affect my internal teams? Q&A with Loma Linda University Health
12:06
12:06
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12:06
Transitioning maintenance and support often comes with some big questions about internal team morale. If you’re thinking about bringing on Managed Services, you may be thinking: Will my team see this as a threat to their jobs? Will I have to replace or lose staff members? And how will these disparate teams work together to represent my organization…
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HIT Breakdown 28 - So you're a vendor now: How to set expectations with your EHR affiliates
15:58
15:58
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15:58
Extending your instance of Epic to affiliate organizations can mean a major shift in your organization's mindset. Now that you're a vendor, you'll need to think about a host of things you may not have considered before, among them setting expectations with your affiliates, providing white-glove customer service, and enforcing consequences should ex…
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HIT Breakdown 27 - Who should maintain the EHR problem list?
27:14
27:14
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27:14
A well-maintained problem list could do wonders for patient outcomes. But the problem list is often de-prioritized on an ever-growing list of provider tasks, and when it isn't cared for, its benefits are lost. In this podcast, Director of Optimization Solutions Rick Shepardson and Manager of Optimization Solutions Jake Aleckson discuss a potentiall…
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