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Transforming Financial Services Through AI: Prem Natarajan’s Vision at Capital One

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Metis Strategy द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Metis Strategy या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal

Fraud is constantly evolving, but leveraging data accelerates understanding and adaptation to changes in the environment. In this episode of Technovation, Peter High interviews Prem Natarajan, EVP, Chief Scientist and Head of Enterprise AI at Capital One. Prem delves into how Capital One is leveraging AI to revolutionize financial services, with applications ranging from fraud detection to customer service enhancements. Discover how the company’s vibrant tech culture and partnerships with academia fuel innovation, and learn why Prem believes diverse perspectives are critical in shaping the future of AI.

Highlights include:

  • AI-Powered Fraud Prevention: How real-time data analytics and machine learning protect customers.
  • Generative AI Applications: Enabling developers and call center agents with Gen AI tools.
  • Responsible AI Partnerships: Multi-year collaborations with universities like Columbia and USC to explore ethical AI use cases.
  • Innovation Culture: How events like SECON and Data Week foster tech collaboration and growth.
  • Diversity in AI Development: The importance of diverse perspectives in AI lifecycle stage
  continue reading

361 एपिसोडस

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iconसाझा करें
 
Manage episode 456371911 series 2503113
Metis Strategy द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Metis Strategy या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal

Fraud is constantly evolving, but leveraging data accelerates understanding and adaptation to changes in the environment. In this episode of Technovation, Peter High interviews Prem Natarajan, EVP, Chief Scientist and Head of Enterprise AI at Capital One. Prem delves into how Capital One is leveraging AI to revolutionize financial services, with applications ranging from fraud detection to customer service enhancements. Discover how the company’s vibrant tech culture and partnerships with academia fuel innovation, and learn why Prem believes diverse perspectives are critical in shaping the future of AI.

Highlights include:

  • AI-Powered Fraud Prevention: How real-time data analytics and machine learning protect customers.
  • Generative AI Applications: Enabling developers and call center agents with Gen AI tools.
  • Responsible AI Partnerships: Multi-year collaborations with universities like Columbia and USC to explore ethical AI use cases.
  • Innovation Culture: How events like SECON and Data Week foster tech collaboration and growth.
  • Diversity in AI Development: The importance of diverse perspectives in AI lifecycle stage
  continue reading

361 एपिसोडस

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In this episode of Technovation, host Peter High interviews Kai Boysan, CEO of Flix North America, to explore how Flix is modernizing intercity travel. Learn about Flix’s strategic acquisition of Greyhound, its use of AI for optimizing operations, and its mission to provide sustainable, affordable travel to over 1,600 destinations. Discover how Flix employs AI to forecast demand, optimize pricing, and improve customer engagement through seamless technology integration. Kai also discusses the company’s innovative approach to partnerships and the adaptability needed to succeed across diverse global markets. Highlights include: Greyhound Acquisition: Merging legacy and innovation for transformation. AI-Driven Operations: Forecasting demand and optimizing efficiency. Customer-Facing Technology: Enhancing satisfaction with real-time updates. Sustainability Focus: Promoting greener travel alternatives. Leadership Insights: Structuring teams for innovation and growth.…
 
Fifth Third Bancorp CIO Jude Schramm shares how he has spearheaded a comprehensive digital transformation over the past seven years, positioning the bank for growth, resilience, and innovation. Jude discusses the modernization of IT infrastructure, the integration of AI tools for employees and customers, and the bank’s strategic fintech acquisitions, such as Rise Money, to advance in embedded finance. He also delves into the evolution of customer experience, emphasizing a blend of human and digital interactions to meet modern banking needs. Additionally, Jude reflects on lessons from his tenure at GE, including the importance of leadership development and applying Lean Six Sigma principles to technology and business processes. Highlights include: Modernization and Resilience: Jude explains how Fifth Third upgraded its infrastructure, migrated to cloud-based systems, and established a robust foundation for scalability. AI for Transformation: The discussion explores the four pillars of AI at Fifth Third: for employees, engineers, business processes, and customers. Customer Experience Evolution: How the bank enhanced its mobile app, enabling 500+ updates in 2024 and creating seamless digital banking experiences. Talent Development: Strategies for building an engineering-centric IT workforce, including reskilling programs and partnerships for nontraditional hires. Fintech Acquisitions: Insights into how acquisitions like Rise Money and Provide have accelerated the bank’s entry into embedded finance and healthcare verticals. Governance and Innovation: The balance between adopting generative AI and ensuring regulatory compliance in a banking context. Lessons from GE: Jude reflects on the leadership training and Six Sigma practices that shaped his approach to problem-solving and innovation.…
 
Shaleen Devgun, Chief Innovation and Technology Officer at Schneider National, joins Technovation to share how the company is transforming logistics through innovation, sustainability, and advanced technology. In this episode, Shaleen discusses Schneider’s Scope 23 platform, a groundbreaking solution to decarbonize supply chains, and the role of Packerland Ventures in investing in startups that are redefining logistics and transportation management. He also delves into how generative AI is optimizing human decision-making and operational efficiency, as well as the impact of The Grove, Schneider’s innovation hub in Green Bay, which attracts talent and fosters collaboration to solve critical industry challenges. This episode is a must-listen for technology executives and rising leaders eager to explore how innovation is reshaping logistics and supply chains for a sustainable future. Highlights include: Scope 23 and Decarbonization : Shaleen explains how Scope 23 enables companies to proactively reduce greenhouse gas emissions in their supply chains today. Packerland Ventures : Schneider’s corporate venture fund invests in transformative technologies like Platform Science and Mastery Logistics to redefine logistics and transportation management. Generative AI in Logistics : Shaleen discusses how Schneider is piloting generative AI solutions to enhance human decision-making and operational efficiency. The Grove Innovation Hub : Located on Schneider’s Green Bay campus, The Grove attracts entrepreneurs and fosters collaboration to tackle industry-wide challenges. Leadership Philosophy : Shaleen shares how Schneider’s innovation culture is embedded in its DNA and how the company’s “corporate athletes” drive transformative change.…
 
939: Dmitri Alperovitch, co-founder of CrowdStrike and the Silverado Policy Accelerator, joins Technovation to explore the U.S.-China geopolitical rivalry and the rise of a second Cold War. In his latest book, World on the Brink: How America Can Beat China in the Race for the 21st Century , Dmitri outlines the critical need for the U.S. to dominate key technological industries, strengthen alliances, and focus strategically on the Indo-Pacific region to deter China’s ambitions. He also discusses parallels between today’s geopolitical tensions and the Cold War with the Soviet Union, as well as Taiwan’s emergence as a pivotal flashpoint. Highlights include: The Second Cold War : Dmitri compares U.S.-China tensions to the Cold War with the Soviet Union, emphasizing the striking similarities and the critical role of Taiwan in the current geopolitical landscape. Winning the Innovation Race : The discussion focuses on the importance of U.S. leadership in AI, biotech, clean energy, and aerospace to maintain global power. Lessons from Ukraine : Dmitri reflects on Russia’s cyber operations in the Ukraine war and the implications for U.S. companies and global cybersecurity. The Role of Cybersecurity in Modern Warfare : Insights into how cyber operations have become a cornerstone of geopolitical strategy, from espionage to infrastructure disruption. North Korea’s Cyber Prowess : A deep dive into how North Korea is innovating in cyber operations to fund its missile programs and achieve strategic goals. Xi Jinping’s Legacy : Dmitri examines Xi’s ambitions to surpass Mao Zedong’s legacy and the potential for a Chinese invasion of Taiwan in the coming decade.…
 
Kristy Folkwein, Chief Information Officer of Archer Daniels Midland (ADM), shares how she has driven a comprehensive digital transformation at one of the world’s largest food supply companies. From consolidating processes with S4 to leveraging generative AI for flavor innovation, Kristy explains the importance of data-driven decision-making and creating a digital-first culture. In this episode of Technovation, host Peter High interviews Kristy about her strategic approach to using data and AI to unlock operational efficiencies, safeguard proprietary information, and promote experimentation across the organization. Kristy also discusses the challenges of balancing innovation with managing cybersecurity risks, navigating subscription-based technologies, and building a sustainable digital culture. Highlights include: Digital Transformation at Scale: Kristy outlines ADM’s strategy to modernize processes, standardize operations, and enhance agility with S4. AI in Action: Examples include flavor innovation with generative AI and capturing tribal knowledge in manufacturing. Protecting Proprietary Data: How ADM navigates the risks of adopting AI while ensuring data security and aligning innovation with business goals. Fostering a Digital Culture: Initiatives like ‘Feast Your Mind’ tech talks and success storytelling to encourage adoption of new technologies. Future Trends and Concerns: Kristy highlights emerging technologies like edge AI and machine vision while addressing the challenges of the subscription model shift and cybersecurity.…
 
937: In this episode of Technovation, Peter High speaks with Joe Park, President of Digital and Restaurant Technology Ecosystem and Chief Digital and Technology Officer at Yum! Brands. Joe discusses Yum!’s incredible journey from 19% to over 50% digital sales in just a few years, fueled by innovations in proprietary technologies and AI-first strategies. He shares insights into how the company has built and scaled an integrated technology ecosystem—referred to as “Restaurant in a Box”—to empower franchisees and enhance the customer experience globally. Joe also highlights Yum!’s strategic use of generative AI and voice AI to streamline operations, reduce team member attrition, and improve restaurant operations. Additionally, he delves into leadership training initiatives, including an AI and digital mindset curriculum developed in partnership with Harvard Business School, to prepare Yum!’s leaders for the digital future. Highlights include: Digital Transformation at Scale: Joe discusses Yum! Brands’ evolution from 19% to over 50% digital sales and the deployment of kiosks across its restaurants. Restaurant in a Box: How Yum! Brands integrates proprietary technologies into a seamless platform for franchisees. AI-Driven Operations: The use of voice AI and Dragontail to enhance efficiency and employee satisfaction. AI and Digital Leadership Training: A Harvard-led curriculum to equip Yum!’s top 200 leaders with AI skills. Team Member Empowerment: How tools like the SuperApp digitize and simplify daily routines for restaurant managers. Centralized vs. Decentralized Governance: Balancing global and brand-specific needs for scalability.…
 
Medtronic CIO Rashmi Kumar discusses her leadership in advancing digital transformation for one of the world’s largest healthcare technology companies. Rashmi shares how hyperautomation, artificial intelligence, and robotic-assisted surgery are reshaping patient care and operational efficiency. She also highlights Medtronic’s recent establishment of a global IT center in Hyderabad and her journey to joining the board of Myriad Genetics. In this episode of Technovation, host Peter High explores Rashmi’s unconventional path from metallurgical engineering to technology leadership, the cultural changes needed to foster innovation, and the role of AI in the future of healthcare. Rashmi also delves into Medtronic’s use of generative AI for internal operations and product innovation, including its transformative impact on patient care and global healthcare access. Highlights include: Hyperautomation at Scale: Rashmi explains Medtronic’s AI-powered chatbots and machine learning models that drive operational efficiency and predictive analytics. The Hyderabad IT Center: Insights into Medtronic’s global talent strategy and its focus on cloud engineering, cybersecurity, and AI. AI in Healthcare: How Medtronic is using AI for robotic-assisted surgery and imaging to improve diagnostics and patient outcomes. Leadership Lessons: Rashmi reflects on the importance of aligning IT goals with business outcomes and fostering a culture of innovation. Path to Board Membership: Her journey to joining the board of Myriad Genetics and how it has expanded her professional perspective. Future Trends: Rashmi shares her vision for the future of healthcare technology and its potential to reach underserved populations worldwide.…
 
In this episode of Technovation , Peter High speaks with Soumya Seetharam , Chief Digital and Information Officer of Corning, a 170-year-old material science innovator. Soumya discusses her dual role in leading IT operations and driving digital transformation, focusing on reducing technical debt, democratizing technology, and implementing AI-powered solutions like Corning GPT and GenAI operator assistants. Learn how Corning is harnessing data and AI to stay at the forefront of innovation and efficiency. Highlights include: Corning GPT: A secure private instance of OpenAI for enterprise innovation. GenAI in Manufacturing: Revolutionizing operations with AI-driven assistants. Technical Debt Strategy: Retiring legacy systems for clean data and agility. Data-Centric AI Strategy: Plans for advancing Corning’s digital footprint in 2025.…
 
Fraud is constantly evolving, but leveraging data accelerates understanding and adaptation to changes in the environment. In this episode of Technovation, Peter High interviews Prem Natarajan, EVP, Chief Scientist and Head of Enterprise AI at Capital One. Prem delves into how Capital One is leveraging AI to revolutionize financial services, with applications ranging from fraud detection to customer service enhancements. Discover how the company’s vibrant tech culture and partnerships with academia fuel innovation, and learn why Prem believes diverse perspectives are critical in shaping the future of AI. Highlights include: AI-Powered Fraud Prevention : How real-time data analytics and machine learning protect customers. Generative AI Applications : Enabling developers and call center agents with Gen AI tools. Responsible AI Partnerships : Multi-year collaborations with universities like Columbia and USC to explore ethical AI use cases. Innovation Culture : How events like SECON and Data Week foster tech collaboration and growth. Diversity in AI Development : The importance of diverse perspectives in AI lifecycle stage…
 
933: Through advanced data and AI, healthcare companies are transforming care with precision health, delivering earlier diagnoses and personalized treatments. At Illumina, CIO Carissa Rollins is leading the charge, modernizing the tech stack to power the future of precision health. In this episode of Technovation, Carissa discusses how technology is reshaping genomics, sharing her efforts to streamline IT, foster AI innovation, and tackle global challenges like cancer and rare diseases. Host Peter High explores Carissa’s journey to becoming a CIO, her leadership in change management, and her vision for advancing precision health. Highlights include: Modernizing Technology : How Illumina is eliminating redundancies and driving organizational growth with a modernized IT landscape. Global Capability Centers : The launch of Illumina’s India GCC to enable 24/7 operations and scale innovation. AI Governance and Personalization : Ensuring ethical AI use and leveraging it for breakthroughs in personalized medicine. Leadership and Board Membership : Carissa’s boardroom experience and its impact on her CIO role. Precision Health and Genomics : The future of healthcare through genomics, addressing critical diseases, and improving patient outcomes.…
 
932: Customer loyalty is a key metric for success in retail, prompting companies to leverage AI to optimize customer engagement. In this episode of Technovation, Peter High interviews Sharmeelee Bala, Chief Information Officer and Head of Product Management at JCPenney, to explore how she is enhancing customer engagement and the transformative role AI plays in this process. Highlights include: Customer-Centric Innovation: Sharmeelee discusses how JCPenney creates seamless experiences tailored to customer preferences. AI and Data Strategy: She explains the role of clean, consolidated data in improving decision-making and how AI augments both employee productivity and customer insights. Next-Gen POS Systems: Learn about JCPenney’s mobile-first POS systems pilot, designed to enhance in-store shopping experiences. Loyalty Program Relaunch: The revamped rewards program strengthens customer engagement with benefits like “Cash Passes.” Retail from the Customer Perspective: Sharmeelee shares how her personal experience as a customer informs her leadership in retail innovation.…
 
931: Transitioning from project to product thinking is more than an operational change—it’s a mindset shift. In this episode of Technovation , host Peter High speaks with Dak Liyanearachchi (CTO, NRG Energy), Arthur Hu (Global CIO, Lenovo), and Mike Anderson (CIO, Netskope) about how their organizations are embracing this evolution. The discussion spans the challenges of aligning business capabilities, fostering cross-functional teams, and developing leadership for a product-driven future. Highlights include: From Projects to Products: Transitioning to agile and product-focused models that enhance collaboration and deliver enterprise-wide innovation. Transformation Offices: How these structures act as enablers for integrating technology, data, and business functions for strategic alignment. Building Cross-Functional Teams: Developing “fusion teams” to break down silos and streamline operations. Developing Product Owners: The importance of identifying and nurturing leaders to take ownership of digital and technology products. The Role of AI in Innovation: Exploring how AI and Generative AI are reshaping enterprise operations and the customer experience.…
 
930: The role of digital and technology leaders is rapidly evolving, with executive recruiters discussing how advancements like AI are redefining their titles, responsibilities, and organizational impact globally. In this episode of Technovation, we feature a panel from our 2024 Metis Strategy Summit with executive recruiters Katie Graham Shannon (Heidrick & Struggles), Art Hopkins (Russell Reynolds), and Henry Man (Candela Search) who explore how technology executive roles are changing in title, scope, and influence. The panel, moderated by Metis Strategy’s Steven Norton, delves into the shifting dynamics of leadership and discusses the implications for organizations worldwide. Highlights include: CIO Role Evolution : The panel explores how technology leaders are moving closer to the CEO, taking on broader responsibilities like cultural transformation and value creation. AI’s Leadership Impact : Discussion on how AI is reshaping leadership, with roles focusing on business disruption rather than purely technical oversight. Global Leadership Trends : Insights into differences between US and European leadership cultures, including compensation, risk-taking, and reporting lines. Technology Leaders on Boards : Analyzing the growing trend of CIOs joining corporate boards and the critical business acumen required. Recruiter Relationships and Interview Tips : Practical advice on building meaningful recruiter connections and standing out in executive interview processes.…
 
929: In this episode of Technovation, we feature a panel from our 2024 Metis Strategy Summit with panelists Nick Parrotta (CDIO & President of Digital Transformation Solutions at HARMAN Intl.) , Bonnie Titone (CAO of Duke Energy) , and Pritha Mehra (CIO of USPS) where they discuss their insights into leading large-scale modernization efforts. The conversation spans diverse industries—automotive, energy, and logistics—exploring how these leaders balance innovation with the challenges of legacy systems and crisis management. Highlights include: USPS’s Cloud Strategy: Pritha Mehra details USPS’s hybrid cloud approach and its role in transforming the organization’s 950 legacy applications into efficient, scalable solutions. Clean Energy Transition: Bonnie Titone explains Duke Energy’s use of cloud-based grid planning tools to support its clean energy goals and manage disaster preparedness with tools like drones and Scout. Personalized Digital Experiences: Nick Parrotta discusses how HARMAN integrates AI and cloud technologies to deliver cutting-edge customer experiences in automotive and consumer audio. Crisis Management at Scale: Stories of leadership and innovation, from USPS’s COVID-19 test kit distribution to Duke Energy’s hurricane response. Building Cultures of Curiosity: Strategies for fostering innovation, enabling teams to adopt emerging technologies, and bridging the gap between legacy and modern systems.…
 
As the role of CIO continues to evolve as a strategic partner to the business, many CIOs are emerging as strong contenders for CEO positions. In a panel discussion from the 2024 Metis Strategy Summit, Alorica Co-CEOs Mike Clifton and Max Schwendner sit down with Peter High to discuss their leadership journeys—Mike’s transition from CIO to CEO and Max’s progression from CFO to Co-CEO. They delve into how their complementary expertise in technology and finance fuels innovation at Alorica. Additionally, the conversation highlights the transformative power of AI in customer experience (CX) and the bold strategies Alorica employs to disrupt its own business model for future growth. Highlights include: From CIO to CEO: Mike Clifton shares how his experience as a CIO prepared him for his role as Co-CEO, emphasizing the importance of technology leadership and inspiring teams. Co-CEO Collaboration: Mike and Max discuss how they divide responsibilities while maintaining a unified leadership approach, leveraging their complementary expertise. AI Innovations in CX: Alorica’s cutting-edge advancements in AI, including real-time voice translation and dialect neutralization, are transforming customer interactions and operational efficiency. MetaHuman AVA: Introduction of AVA, a bespoke AI solution tailored for Alorica’s clients, capable of delivering human-like interactions to enhance customer service. Disruptive Innovation: The necessity of cannibalizing existing business models to remain competitive in a rapidly evolving industry. Future of AI in Business: Insights into how AI is enabling new opportunities for efficiency, customer satisfaction, and revenue generation across industries.…
 
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