Building Trust and Authority: A Guide for Change Agents

Ecommerce Playbook: Numbers, Struggles & Growth

In this episode, Richard and Taylor explore what it truly means to be a change agent within an organization. Drawing from their experiences at Common Thread Collective (CTC), they dive into the challenges and rewards of driving meaningful change without relying on external crises.

Key Topics Discussed:

• Embracing Conflict: Understanding why willingness to engage in healthy conflict is essential for initiating change.

• Building Trust and Authority: Strategies for developing trust through consistency and effective communication.

• Confidence and Preparation: How being well-prepared boosts confidence to make bold decisions.

• Emotional Health: The importance of emotional resilience in supporting others and managing personal well-being.

• Overcoming Inertia: Tips for influencing organizational culture and encouraging innovation.

• Career Growth at CTC: Insights into how CTC fosters an environment where employees can become impactful change agents.

Whether you're an aspiring leader or someone looking to make a significant impact in your current role, this episode offers valuable insights and practical advice on building trust and authority to drive positive change.

Show Notes:

• Go to https://mercury.com/thread today to see if you’re eligible for Mercury Working Capital

• The Ecommerce Playbook mailbag is open — email us at [e-mail] to ask us any questions you might have about the world of ecomm.