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Paula Constant
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Manage episode 301562132 series 2977146
Keith Gait द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Keith Gait या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Paula tells us about the challenges of coming into the sector whilst being seen as a relative outsider, gives a big shout out to some the competitors who have supported her through the 1st year.
We hear about a watchdog exposé on her 1st day in new job at BT, the lessons of transformations and how you move hearts and minds, and her take on future trends and expectations.
Paula tells us how she started her career as a concert pianist, before pursuing the bright lights of the city, was voted Woman of the Year in 2016, her advice to those coming through today, and working with snakes and spiders, and that’s not just in the contact centre!
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