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MAFSI — Manufacturers' Agents Association for the Foodservice Industry द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री MAFSI — Manufacturers' Agents Association for the Foodservice Industry या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal
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Unreasonable Hospitality: Transforming Business with Personalized Service | Ep. 003

33:59
 
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Manage episode 413145023 series 3484383
MAFSI — Manufacturers' Agents Association for the Foodservice Industry द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री MAFSI — Manufacturers' Agents Association for the Foodservice Industry या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal

Welcome to a brand-new episode of The Good, The Bad, and the Foodservice Industry, where we explore the intricacies and tales from the heart of the foodservice world.
We're bringing you a thought-provoking discussion on-site from the MAFSI 2024 conference around "Unreasonable Hospitality," a book written by Will Guidara, the former general manager of the renowned Eleven Madison Park in New York City. The book is structured as a series of powerful reflections, aiming to inspire businesses and individuals alike to elevate their approach to hospitality. Through his unique lens, Guidara argues that the essence of a memorable dining experience extends far beyond the food itself—it's about the warmth and care that guests receive, creating lasting memories.
Whether you're a restaurant owner, rep, or manufacturer, Unreasonable Hospitality offers valuable lessons on creating memorable experiences that can distinguish your business and enrich your personal life.

  continue reading

अध्यायों

1. Cold Open (00:00:00)

2. Start of Show (00:00:30)

3. Introducing Unreasonable Hospitality by Will Guidara (00:01:04)

4. Customer Service and Personalized Emails (00:03:02)

5. Charlie Trotter's — Service above and beyond expectation (00:06:02)

6. Human desire to be serviced (00:11:59)

7. Extreme ownership and taking responsibility (00:13:36)

8. Memorable experiences — the fine dining hot dog (00:14:49)

9. Teaching the next generations (00:17:31)

10. Impactful experience through customer touch points (00:18:26)

11. Errors as opportunity for unreasonable hospitality (00:20:42)

12. Bringing a client to see the cherry blossoms bloom (00:21:30)

13. Audience Participation (00:22:47)

14. Unforgettable concierge — Rob Vass, Permul Ltd. (00:23:02)

15. Emailing end-users as manufacturer — Lori Barger, EmberGlo (00:25:33)

16. Eleven Madison Park's attention to detail — tabletop branding (00:26:44)

17. Being Personable — Peyton Smith, One Source Reps (00:27:24)

18. Love, Forgiveness, and Gratitude (00:28:32)

19. Lifting Someone Up — Chris Little, CLV Marketing (00:29:41)

20. Unique Use of Logo — Leaving an Impression (00:30:40)

21. Going above and beyond — Clint Reed, Wellbilt (00:31:30)

22. Summarizing Unreasonable Hospitality (00:32:40)

23. EoS (00:33:53)

3 एपिसोडस

Artwork
iconसाझा करें
 
Manage episode 413145023 series 3484383
MAFSI — Manufacturers' Agents Association for the Foodservice Industry द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री MAFSI — Manufacturers' Agents Association for the Foodservice Industry या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal

Welcome to a brand-new episode of The Good, The Bad, and the Foodservice Industry, where we explore the intricacies and tales from the heart of the foodservice world.
We're bringing you a thought-provoking discussion on-site from the MAFSI 2024 conference around "Unreasonable Hospitality," a book written by Will Guidara, the former general manager of the renowned Eleven Madison Park in New York City. The book is structured as a series of powerful reflections, aiming to inspire businesses and individuals alike to elevate their approach to hospitality. Through his unique lens, Guidara argues that the essence of a memorable dining experience extends far beyond the food itself—it's about the warmth and care that guests receive, creating lasting memories.
Whether you're a restaurant owner, rep, or manufacturer, Unreasonable Hospitality offers valuable lessons on creating memorable experiences that can distinguish your business and enrich your personal life.

  continue reading

अध्यायों

1. Cold Open (00:00:00)

2. Start of Show (00:00:30)

3. Introducing Unreasonable Hospitality by Will Guidara (00:01:04)

4. Customer Service and Personalized Emails (00:03:02)

5. Charlie Trotter's — Service above and beyond expectation (00:06:02)

6. Human desire to be serviced (00:11:59)

7. Extreme ownership and taking responsibility (00:13:36)

8. Memorable experiences — the fine dining hot dog (00:14:49)

9. Teaching the next generations (00:17:31)

10. Impactful experience through customer touch points (00:18:26)

11. Errors as opportunity for unreasonable hospitality (00:20:42)

12. Bringing a client to see the cherry blossoms bloom (00:21:30)

13. Audience Participation (00:22:47)

14. Unforgettable concierge — Rob Vass, Permul Ltd. (00:23:02)

15. Emailing end-users as manufacturer — Lori Barger, EmberGlo (00:25:33)

16. Eleven Madison Park's attention to detail — tabletop branding (00:26:44)

17. Being Personable — Peyton Smith, One Source Reps (00:27:24)

18. Love, Forgiveness, and Gratitude (00:28:32)

19. Lifting Someone Up — Chris Little, CLV Marketing (00:29:41)

20. Unique Use of Logo — Leaving an Impression (00:30:40)

21. Going above and beyond — Clint Reed, Wellbilt (00:31:30)

22. Summarizing Unreasonable Hospitality (00:32:40)

23. EoS (00:33:53)

3 एपिसोडस

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