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Episode 12: The Art of Customer Service
Manage episode 472679364 series 3628761
Mike Hernandez द्वारा प्रदान की गई सामग्री. एपिसोड, ग्राफिक्स और पॉडकास्ट विवरण सहित सभी पॉडकास्ट सामग्री Mike Hernandez या उनके पॉडकास्ट प्लेटफ़ॉर्म पार्टनर द्वारा सीधे अपलोड और प्रदान की जाती है। यदि आपको लगता है कि कोई आपकी अनुमति के बिना आपके कॉपीराइट किए गए कार्य का उपयोग कर रहा है, तो आप यहां बताई गई प्रक्रिया का पालन कर सकते हैं https://hi.player.fm/legal।
Smoke Break - Episode 12: The Art of Customer Service
Episode Duration: 8 minutes
Join host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer service standards in your store. Learn how to lead your team in delivering consistent, quality interactions that build customer loyalty.
Episode Overview
Master key customer service leadership:
- Setting service standards
- Customer interaction fundamentals
- Complaint handling techniques
- Team empowerment strategies
- Continuous improvement approaches
Customer Engagement Fundamentals
Learn to implement:
- Effective greeting protocols
- Active listening techniques
- Body language awareness
- Attentive service delivery
- Consistent experience creation
Complaint Resolution
Develop approaches for:
- Listen-first methodology
- Professional detachment
- Solution-focused responses
- Empathetic communication
- Service recovery opportunities
Team Leadership
Master techniques for:
- Service standard modeling
- Decision-making empowerment
- Knowledge building
- Task balancing guidance
- Performance recognition
Prioritization Skills
Create frameworks for:
- Customer-first focus
- Task management during service
- Response time optimization
- Team resource allocation
- Situational decision-making
Assistant Manager Action Item
This week's service enhancement task:
- Select one service aspect for improvement
- Create implementation strategy
- Model behavior for team
- Provide feedback on performance
- Measure customer response
Resources Mentioned
- Visit cstorethrive.com for additional customer service resources
Next Episode Preview
Stay tuned for more strategies to enhance your management effectiveness.
"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.
#ConvenienceStore #CustomerService #RetailManagement #TeamLeadership #ServiceExcellence #RetailSuccess
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