"Is That a Kayak On My Pastry?" and Other CX Stories
Manage episode 323096421 series 3011138
What’s the difference between customer service and customer experience? And how can we figure out exactly what our prospects and residents expect? Noah Echols, VP of Marketing & Customer Experience at CARROLL, joined us to answer these questions and more. Plus, Noah shares his predictions for future multifamily marketing trends (and what went differently than he predicted for this year).
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